Assistant Director, People & Culture

Pan Pacific Hotels Group; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading hotel chain in Singapore is seeking an experienced Assistant Director, People & Culture. This role involves leading the HR function, managing recruitment, and developing associates to support business needs. Candidates should have 5 to 8 years of HR experience, preferably in hospitality, and possess strong leadership and communication skills. The position requires someone with a Bachelor or Diploma in Hotel Management or Human Resources. This is a great opportunity to shape a positive workplace environment.

Qualifications

• Minimum 5 to 8 years of experience in human resources, preferably in hospitality.
• Strong working knowledge of local employment laws.
• Experience in managing the full spectrum of HR activities.

Responsibilities

• Lead the People & Culture Team and develop HR strategies.
• Manage recruitment efforts and ensure compliance with policies.
• Facilitate performance reviews and training for associates.

Skills

Interpersonal skills

Leadership

Communication

Problem solving

Flexibility

Education

Bachelor or Diploma in Hotel Management or Human Resources

Job description

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group can offer you great opportunities as we continue to strengthen our global footprint.

Based at our Serviced Suites in Singapore, we are looking for a passionate and energetic individual to join us as Assistant Director, People & Culture.

Job Responsibilities

Reporting to the Vice President, Serviced Suites, the Assistant Director, People & Culture provides leadership to the People & Culture Team while assuring a consistently high standard of operation/associate service within the team. Overseeing the People & Culture function of Pan Pacific Serviced Suites Orchard, Pan Pacific Serviced Suites Beach Road and PARKROYAL Serviced Suites Singapore, he/she will be responsible for crafting and executing People & Culture strategies and plans for the properties to recruit, select, retain and develop associates to meet business needs. He/She is expected to implement policies and procedures initiated by Pan Pacific Hotels Group (PPHG) which will support the achievement of the preferred hospitality experience, business practices and local culture within the group that supports the growth and development of all Associates. He/She will promote human resource values by planning, managing and directing relevant human resource programs in the properties.

Primary Responsibilities

Business Partner

• Manages workforce diversity with the Vice President and the Heads of Department.
• Develops strategies by identifying HR issues; contributing information, analysis and recommends to support the Serviced Suites’ and/or PPHG’s direction and to be in line with overall objectives.
• Crafts HR strategies or programmes and/or implements and facilitates programmes as delivered from corporate strategic plan so that they are relevant within the property environment and organisation’s mission and values.
• Grows the Culture – Our Vision, Purpose & Values in order to radiate the internal work atmosphere, sense of place and belonging to our Associates within the property.
• Advises on the human capital related initiatives for the property, inclusive of associates relations, personnel practices and policy, compensation and benefits administration, performance management, labour relations and organisational development to the Executive Committee of the property.

Recruitment & Employment

• Prepares manpower requirements and establishes recruitment timeline.
• Manages and participates in recruitment efforts to acquire the most qualified and suitable personnel by recommending the most cost-effective recruitment channels.
• Administers all employment requisitions and employment contracts to ensure proper compliance, standards and procedures are met per the policies and business needs of PPHG and the Serviced Suites.
• Supports the management in reviewing and filling the pipeline of talents needed to ensure the organisation’s future growth.
• Facilitates manpower planning during budgeting exercise and ensures the compliance of approved headcount.

Learning & Development

• Identifies training needs and ensures training activities are planned to meet current and future properties’ and associates’ needs.
• Work with Corporate Learning and Development team to develop and prepare training plan on an annual basis and monitor accordingly.
• Directs and sets plans for development of associates who are identified as “High Potential” and promotes internal career development.
• Develops and implement succession planning process to identify and develop internal talents with the potential to fill supervisory and key leadership positions in the Serviced Suites.

Compensation, Benefits & Welfare

• Implements and administers salary and benefits plans to be competitive within the market and industry, as well as to ensure consistency within the company policy while maintaining internal equity.
• Manages and coordinates annual salary review and bonus payments in accordance to the guidelines of the Corporate People & Culture.
• Oversees all staffAssociates benefits and insurance policies to ensure compliance to labour regulations and company policy
• Supervises and administers staffAssociates payroll, and maintains an accurate payroll system.
• Drives activities to promote team building and engagement amongst the Associates.
• Ensures that Associate facilities are well-maintained and in accordance to standards set by Pan Pacific Hotels Group.

Performance Management

• Facilitates half-yearly Performance Review exercise for all Associates in the property inclusive of process schedule, review interviews and follow up.
• Ensures that goals and objectives are developed and implemented by all Heads of Department, in consultation with the Vice President / Executive Committee, and effectively communicated to all Associates.
• Works closely with Corporate People & Culture to facilitate the tracking of performance of Heads of Department and Associates of high potential.

Human Resources Operations

• Develops, updates and implements the relevant human resources policies and standards of procedures, including the employee handbook, and ensures they are relevant and effectively communicates to all Associates for proper implementation and understanding.
• Liaises with Corporate People & Culture for any implementation of corporate policies and procedures relevant to the operations.

Human Resources Reporting and Information System

• Ensures proper maintenance and update all Associates’ personnel files, including personnel movement records.
• Ensures compliance of data integrity of information input into the HRMS.
• Prepares the necessary People & Culture reports to Serviced Suites Management and Corporate Office on a periodic or ad-hoc basis.

Employee Relations and Communication

• Handles and manages associate relations, and provides advice to Vice President and management team to ensure a harmonized employee relationship and environment in the Serviced Suites and to build a positive working environment.
• Supports and guides the Department Heads in handling associate grievances and executing disciplinary actions. Ensures proper documentation, processes are adhered to and provide counselling where applicable.
• Ensures that all associates are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company policies and procedures.
• Drives the delivery of Our People, Voices & Views Associate Satisfaction Survey in order to identify opportunities for improvement within the property and facilitates action planning with the heads of Department.
• Works closely with the Management team to promote retention of talents through Executive Coaching and motivation across the diverse population of our workforce.

Health & Safety

• Acts as a key member on the Serviced Suites’ safety committee to participate and support the Serviced Suites safety program.

The Person:

• Minimum 5 – 8 years’ relevant experience and held leadership positions in human resources, preferably in a similar industry.
• Possess a Bachelor or Diploma in Hotel Management or Human Resources
• In-depth experience managing the full spectrum of progressive human resources activities, including strategy, policy design and implementation
• Strong working knowledge of local Employment Laws and Industrial Relations.
• Familiar with local HR government bodies / agencies
• Strong supervisory & leadership skills
• Possesses flexibility, strong interpersonal and communication skills in both writing and presentation
• Has the ability to develop employee & company’s relationship.
• Strong work ethics and confidentiality
• Team player who ideally is be able to influence and obtain “buy-in” at all – both verbal and written communications.
• Strategic mindset with ability to solve problems independently and in managing organisation risks when executing HR decisions, programmes and key initiatives.

Pan Pacific Hotels Group is an equal opportunity employer.

We regret that only shortlisted candidates will be notified.