Assistant Club Manager

ICE FACTION PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recovery club in Singapore is looking for an Assistant Club Manager to support the Club Manager in daily operations. This role involves coaching staff, enhancing member experiences, and contributing to the club's growth. Ideal candidates will have strong leadership qualities and experience in operations management. You'll be on the floor delivering exceptional service, ensuring compliance, and helping cultivate a positive team culture. This role offers opportunities for growth and impact within the community.

Qualifications

• Experience in operations management, preferably in a customer-oriented environment.
• Strong leadership skills to coach and motivate a diverse team.
• Ability to handle member concerns and enhance member experiences.

Responsibilities

• Support daily operations, including scheduling and maintenance.
• Lead team huddles and foster accountability.
• Deliver exceptional member experiences and handle concerns.

Skills

Leadership

Coaching

Operations Management

Member Experience

Job description

About Ice Faction

At Ice Faction, recovery isn’t just a routine—it’s a lifestyle. From cold plunges, hot magnesium baths to sauna, steam room, and a buzzing community, we make recovery simple, social, and energizing. Our Service Crew are the heart of the club, ensuring every member feels welcomed, supported, and inspired to return.

The Role

The Assistant Club Manager supports the Club Manager in running all aspects of the club, ensuring smooth operations, excellent member experiences, and a motivated, high-performing team. This role is perfect for someone ready to step into a leadership position, grow with the club, and make a real impact on both the community and the business.

Key Responsibilities

• Operations
• Support daily operations, including opening/closing routines, staff schedules, inventory, and facility maintenance.
• Ensure completion of all operational checklists across recovery, café, and service areas.
• Monitor key performance metrics and escalate issues to the Club Manager as needed.
• Help maintain health & safety standards, financial procedures, and compliance requirements.

• People, Culture & Performance
• Assist in leading team huddles and fostering accountability.
• Coach and mentor team members to develop their skills and deliver high performance.
• Help cultivate a positive, energetic, and team-focused club culture aligned with Ice Faction values.

• Member Experience
• Be an approachable, visible presence on the floor, delivering exceptional member experiences.
• Support community-building initiatives, events, and activations to enhance engagement and retention.
• Handle member concerns efficiently, escalating only when necessary.

• Commercial & Growth
• Support revenue growth initiatives in memberships, café, and retail.
• Help manage budgets, control costs, and optimize club performance.
• Assist in marketing and partnership efforts to increase club visibility and growth.

What Success Looks Like

• Members: Feel welcomed, valued, and motivated to return.
• Team: Supported, coached, and consistently high-performing.
• Operations: Smooth-running daily operations with strong compliance.
• Commercial: Contributes to revenue growth and club profitability.
• Leadership: Ready to step in as Club Manager when needed, confident and capable.