Assistant Claims Manager, Asia Pacific Claims Group

Allied World; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading global insurance provider in Singapore seeks an Assistant Claims Manager for the Asia Pacific Claims Group. The role involves investigating, evaluating, and resolving claims related to liability, healthcare, and cyber insurance. Ideal candidates have strong negotiation skills, a law degree, and at least 4 years of claims handling experience. Join a collaborative team and contribute to high standards of customer service while supporting junior members.

Benefits

Global network of colleagues

Structured coaching program

Access to learning and development tools

Qualifications

• Minimum of 4 years’ claims handling experience in business lines.
• Able to manage workload and prioritize tasks effectively.
• Good team player, able to work independently under pressure.

Responsibilities

• Investigate and resolve claims against insurance policies.
• Conduct proactive settlements through negotiation.
• Manage customer interactions to ensure satisfaction.

Skills

Strong negotiation skills

Attention to detail

Sound judgment

Analytical ability

Interpersonal skills

Customer service orientation

Education

Qualifying law degree

Legal or professional insurance qualification (ACII)

Job description

Job Description - Assistant Claims Manager, Asia Pacific Claims Group (2500004M)

Job Description

Assistant Claims Manager, Asia Pacific Claims Group - ( 2500004M )

Description

Take the next step in your career with us.

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.

We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.

Our people are our most important asset, and we are very proud of the quality of our team members.

Job Summary:

In this role you will investigate, evaluate, and resolve claims made against the company's insurance policies in relation to Third Party Liability Claims, with a specific emphasis on Public Liability and Product liability, in addition to Healthcare, Professional Indemnity and Cyber, across Asia Pacific and Middle East. You will provide support to train and mentor junior team members. You will engage in collaborative projects in support of other areas of the company including underwriting, finance, accounting, actuarial, operations, and technology. You will also provide superior service to all customers, whether internal or external.

Job Duties:

· Investigating, evaluating and resolving assigned claims including non-standard cases within designated personal authority level, in line with established standards, procedures and guidelines provided.
· Conducting proactive settlement through appropriate negotiation including instructing and collaborating with counsel regarding litigation strategy and claims resolution.
· Identifying and investigating suspicious/fraudulent claims under supervision.
· Managing customer/intermediary interactions in an efficient, courteous and timely manner to deliver high standards of customer satisfaction
· Organizing and using approved internal and/or external suppliers to ensure appropriate and timely services are provided to customers
· Supporting more experienced colleagues in the handling of non-standard cases
· Assist in preparation of reports or analysis where necessary
· Ensuring compliance with all legal, regulatory and policy requirements internally and externally
· Conduct Peer Reviews of colleagues’ files on a quarterly basis
· Additional duties and responsibilities as warranted including ad-hoc projects

Qualifications

· Qualifying law degree.
· A minimum of 4 years’ solid Claims handling experience in at least one of the involved line(s) of business
· Legal qualification or professional insurance qualification such as ACII
· Able to apply planning, prioritization and organizational discipline in managing workload and priorities
· Ability to exercise sound judgment and analytical ability
· Possess strong negotiation skills and attention to details
· A good team player, able to work independently and under pressure
· Possess good interpersonal skills and have a customer service orientated attitude

Working at Allied World

Our team of over 1,500 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:

· Instant membership in the Allied World Family — a global network of colleagues who will support your career journey

· A manager who will help you build your career through a structured coaching program

· Access to a full suite of learning and development tools and resources

Global Presence

We are headquartered in Bermuda, with offices in Atlanta, Boston, Brisbane, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, London, Los Angeles, Malaysia, Melbourne, Miami, New York, Philadelphia, San Francisco, Singapore, Sydney, Toronto and Zug.

Our Business

Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways.

Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religion or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.