Assistant Centre Manager (Education Services) - Tampines / Marine Parade [0580]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading education service provider in Singapore is seeking a dedicated customer service professional to attend to students and parents, managing inquiries via various channels. Candidates should possess at least a diploma and relevant experience in customer service, alongside proficiency in MS Office, Zoom, and Google Drive. The role includes managing records, preparing invoices, and supporting the Operations Manager. This is an on-site position located in Tampines & Marine Parade, offering a competitive salary range of $3,000 - $4,000.

Qualifications

• At least Diploma in any discipline required.
• Relevant customer service-related job experience needed.
• Proficiency in MS Office and modern tools essential.

Responsibilities

• Attend to all walk-in potential customers and existing parents, phone calls and emails promptly.
• Handle registration and requests from students/parents regarding courses.
• Upkeep of the Centre’s student management system.
• Prepare invoices and handle payment collection.
• Assist the operation manager with resource and team management.

Skills

Proficiency in MS Office

Customer service excellence

Effective communication

Education

Diploma in any discipline

Tools

Zoom

Google Drive

AI-generative apps

Job description

• Working day: 4 Weekdays + 1 Weekend / 3 Weekdays + 2 Weekends
• Working Hour: Weekdays: 10.20am - 7.20pm ; Weekends: 8.45am - 6.30pm
• Salary: $3,000 - $4,000
• Location: Tampines & Marine Parade

Job Responsibilities

Customer Service

• Attend to all walk‑in potential customers and existing parents, phone calls and emails promptly and professionally
• Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
• Upkeep of Centre’s student management system and perform audit of system regularly
• Preparation of sales presentation kits
• Training of new and existing customer service executive

Administration

• Prepare invoices and handle payment collection
• Prepare debtors listings and send reminders for late payment
• Maintain petty cash and prepare daily collection report
• Assist the operation manager manager with resource management and team management
• Perform ad‑hoc duties or projects assigned by the operations manager.

Support for Operations Manager

• Work with various stakeholders to resolve any conflicts or issues

Job Requirements

• At least Diploma in any discipline (Full time)
• Relevant customer service‑related job experience
• Proficiency in MS Office, Zoom, Google Drive, AI‑generative apps