Assistant Centre Manager

ACTIVE GLOBAL RESPITE CARE PTE. LTD.; Singapore; On-site; SGD 50,000 - 65,000; Full time

Job summary

A leading daycare service provider in Singapore seeks an experienced operational manager to oversee the daycare centre, ensuring compliance with health standards and driving client satisfaction. Responsibilities include managing staff, addressing client feedback, and maintaining smooth operations. The ideal candidate has a degree in Business Management, strong communication skills, and experience in the healthcare or hospitality industry. This role offers an attractive salary and opportunities for career development.

Benefits

Attractive base salary and incentives

15 days annual leave

Industry-specific training and coaching

Qualifications

• Minimum 3 years in an operational management role.
• Experience with MOH or healthcare stakeholders is preferred.
• Hands-on experience with elderly in the community is a plus.

Responsibilities

• Manage the daycare centre and ensure compliance with regulations and SOPs.
• Drive sales volume and respond to client feedback and complaints.
• Work closely with other managers to meet service requirements.

Skills

Case resolution skills

Effective communication

Operational management

IT proficiency

Customer service

Education

Diploma or Degree in Business Management

Tools

Microsoft Office

Job description

Description

• Report directly to the Centre Manager.
• Direct responsibility for the daycare centre as a business unit with an understanding of P&L.
• Actively drive sales volume through quick follow-ups with potential clients.
• Provide accurate information to clients on policies, procedures and service.
• Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
• At all times ensure the highest level of care are given to the patients according to regulations, SOPs and best practices.
• Work closely with other managers to ensure that all MOH service requirements on financial and quality aspects are strictly adhered to through rigorous and constant internal checks.
• Ensuring that the logistics and operational capability of the centre runs smoothly.
• Responsible for staff rostering and management.
• Participate & represent on behalf of the company’s services with confidence.
• Respond to emergencies, conduct investigations on incidents and preventive actions.
• Represent the Centre Manager in his/her absence.
• Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.

Requirements

• Diploma or Degree in Business Management or any other fields are welcome to apply.
• Applicants with operational backgrounds in other industries such as hospitality are welcome to apply.
• 5-days work week. Rotational weekends (Sat & Sun) required.
• Preferably minimum 3 years in operational management role.
• Experience working with MOH or other relevant stakeholders in the healthcare industry would be good to have.
• Experience working with elderly in the community would be good to have.
• Hands-on and enjoys community setting.
• Able to work independently with little supervision.
• Highly proficient in Microsoft Office and comfortable with IT.
• Able to communicate effectively with the elderly.

Benefits

• Attractive base salary and incentives for driving results.
• Great opportunity for career development in a growing market and organization.
• Industry-specific training and coaching by a highly experienced team.
• Highly flexible environment to brainstorm and implement ideas.
• 15 days annual leave.

Work location: Fernvales Glades, Sengkang West Way.