Assistant Centre Manager

AUREUS (HOUGANG 1) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading music education provider in Singapore is looking for an Assistant Sales/Centre Manager to support sales operations and enhance customer satisfaction. This role involves driving sales initiatives, optimizing centre experiences, and fostering a positive work culture. The ideal candidate should have experience in sales and demonstrate strong customer relationship management skills. Competitive salary and performance incentives are offered.

Benefits

Gross Salary of $3,500 - $4,000

Monthly Performance Incentive Bonuses up to $1,400

Medical and Insurance Coverage

14 days of Annual Leaves and Sick Leaves

In-House Learning, Development, and Training

Professional Career Development Opportunities

Complimentary Music Lessons

Vibrant and Supportive Company Culture

Work Equipment including IT Devices

Qualifications

• Proven experience in sales and customer service roles.
• Ability to drive sales initiatives and enhance customer satisfaction.
• Proficiency in evaluating performance and providing constructive feedback.

Responsibilities

• Drive sales and event management to achieve business growth.
• Administer logistical and maintenance operations for the centre.
• Enhance customer relationships and ensure high service standards.

Skills

Customer relationship management

Sales proficiency

Effective communication

Job description

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Mission of the Position

The primary mission for the Assistant Sales/Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Sales/Centre Manager, the Assistant Sales/Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.

The Assistant Sales/Centre Manager drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. The Assistant Sales/Centre Manager actively contributes to performance enhancement initiatives, coordinating events and marketing campaigns to maximize growth productivity.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth-Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management-Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency-Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System-Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting-Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc-Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages

• Gross Salary of $3,500 - $4,000
• Monthly Performance Incentive Bonuses up to $1,400
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided