ASPAC Customer Resolution & Order Specialist

Satair Pte. Ltd.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading aerospace service provider in Singapore seeks a dedicated Customer Service Representative to manage material orders and enhance customer satisfaction for ASPAC clients. The role involves order processing, administration, and proactive communication to resolve inquiries and discrepancies. Ideal candidates should have a diploma and at least two years in customer service, preferably within the aerospace industry. Skills in MS Office and SAP are particularly valuable.

Qualifications

• 2+ years of customer service experience in a dynamic environment.
• Excellent knowledge of MS Office applications, particularly Excel and PowerPoint.
• Knowledge of shipping and transportation of dangerous goods is advantageous.

Responsibilities

• Process, administer, and manage material orders from various customers.
• Build and maintain strong customer satisfaction through responsive communication.
• Handle invoice discrepancies and contribute to sales and finance.

Skills

Customer service experience

Team player

Self-motivated

Proactive attitude

Superior communication skills

Analytical skills

Education

Diploma

Tools

MS Office (Excel, PowerPoint)

SAP

Lotus Notes

Job description

A leading aerospace service provider in Singapore seeks a dedicated Customer Service Representative to manage material orders and enhance customer satisfaction for ASPAC clients. The role involves order processing, administration, and proactive communication to resolve inquiries and discrepancies. Ideal candidates should have a diploma and at least two years in customer service, preferably within the aerospace industry. Skills in MS Office and SAP are particularly valuable.