Application Support Engineer(L2/L3)

NTT Data Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology service provider in Singapore is seeking an Application Support Engineer (L2/L3) to provide 24/7 shift application support. The candidate will manage production issues, coordinate maintenance activities, and ensure seamless operation of business applications. Ideally, this role requires 3-5 years of relevant experience in banking environments, strong knowledge of Java, Spring-boot, and SQL databases, and the ability to troubleshoot across the full application stack.

Qualifications

• 3-5 years of experience in banking or anti-money laundering.
• Hands-on experience troubleshooting applications on full stack.
• Experience in production support in Windows and Unix environments.
• Strong knowledge of SQL Server and Oracle databases.

Responsibilities

• Provide 24/7 application support in shifts.
• Coordinate infrastructure maintenance activities.
• Manage new application releases following best practices.
• Address production issues and enhance support processes.
• Monitor production systems and troubleshoot reliability issues.
• Identify and resolve system bottlenecks.

Skills

Application troubleshooting

Incident management

Problem management

Java

Spring-boot

Microservices

SQL Server

Oracle

Scripting

Linux/Unix

Job description

About the job Application Support Engineer(L2/L3)

Contract Duration - 12 months Renewable

• Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.
• To coordinate and support infrastructure maintenance activities.
• To manage implementations of new application releases; adhering to the best practices of the release management process.
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business
• To enhance existing support process to maintain/improve service level & quality.
• Has experience or knowledge on Incident and Problem management.
• Health check and monitoring production system and job scheduling to ensure SLA is meet.
• Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
• Identify bottlenecks in the system and work to resolve these issues before they become a problem.
• At least 3-5 years of working experience, preferably in Banking or Anti money laundering.
• At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.
• At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.
• Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
• Good knowledge in Linux/Unix/Windows environment and scripting.