Application Support Analyst

GECO ASIA PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading IT consulting firm in Singapore is seeking an experienced Application Support Analyst to provide L3 support for the GMI application. The ideal candidate will have over 6 years of experience, particularly with AS/400 systems, and be adept at troubleshooting complex technical issues. This role involves ensuring application stability and working closely with business users and operations teams. Competitive salary offered, starting ASAP.

Qualifications

• 6+ years of experience in application support or technical support.
• Experience troubleshooting and resolving production issues on AS/400 systems.

Responsibilities

• Provide L3 support for the GMI (FIS) application.
• Troubleshoot and resolve complex production issues.
• Monitor system performance and ensure high availability.
• Work closely with business users and operations teams.
• Coordinate with vendors for issue resolution.
• Participate in change management and patch implementations.
• Ensure compliance with IT controls and security.

Skills

Strong hands-on experience with AS/400 (IBM i / iSeries)

Application support or technical support (L3)

Production incident handling

System troubleshooting

Job description

Job Summary

Role: Application Support Analyst

Start: ASAP

Duration: 12 Months

Location: Singapore

We are looking for an experienced L3 Application Support Engineer to support and maintain the GMI (FIS) application for a leading Investment Bank. The role involves handling advanced technical issues, ensuring application stability, and providing user support.

Requirements

• Strong hands-on experience with AS/400 (IBM i / iSeries).
• 6+ years of experience in application support or technical support (L3).
• Experience handling production incidents and system troubleshooting.

Roles and Responsibilities

• Provide L3 (Level 3) support for the GMI (FIS) application.
• Troubleshoot and resolve complex production issues on AS/400 systems.
• Monitor system performance and ensure high availability of the GMI platform.
• Work closely with business users and operations teams to support daily activities.
• Coordinate with vendors (FIS) when required for issue resolution.
• Participate in change management, upgrades, and patch implementations.
• Ensure compliance with IT controls, security, and operational procedures.

Please send your application highlighting:

• Your relevant experience
• Current/expected salary
• Availability information
• A latest MS-WORD Resume

We regret that only short-listed applicants will be contacted.

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