APAC Post-Sales Operations Director | AI-Driven Excellence

Dynatrace; Singapore; On-site; SGD 250,000 - 450,000; Full time

Job summary

Dynatrace is seeking a Director, D1 Operations for APAC to design, scale, and run a high-impact post-sales operations function across the region. You will own the regional operating model, translate global strategy into local execution, and drive speed, governance, and measurable outcomes.

The role requires 10+ years in post-sales ops or business strategy with 5+ years people leadership, plus a track record delivering complex regional programs in SaaS or enterprise software.

Qualifications

• 10+ years in post-sales operations or business strategy roles in SaaS or enterprise software.
• 5+ years of people leadership experience with coaching and talent development.
• Experience supporting large-scale post-sales organizations across technical and non-technical functions.
• Proven track record delivering complex regional programs with measurable operational outcomes for a global organization.
• Strong track record of delivering process improvement initiatives with structured methodologies.
• Ability to operate through ambiguity and influence stakeholders.
• Deep analytical fluency with KPIs, dashboards, and executive-level reporting.

Responsibilities

• Serve as the primary operational partner to regional post-sales leadership, ensuring global alignment of standards and priorities.
• Lead, develop, and scale the regional D1 Operations team.
• Partner with regional peers and D1 leadership to set clear priorities and ensure consistent execution against roadmap deliverables.
• Operate as a hands-on leader, personally own high-impact initiatives while demonstrating operational excellence to the team.
• Establish and maintain a strong operating rhythm for the region, including oversight of regional programs, reporting, workflows, and documentation.
• Provide regional insights and feedback to inform the evolution of global operating models, standards, and tooling.
• Partner with business leaders and team members to identify bottlenecks and translate them into clear problem statements and proposed solutions.
• Identify repetitive, high-volume manual work and implement automation to eliminate it.
• Apply AI-enabled approaches to improve throughput, governance, and data quality.

Skills

Post-sales ops

People leadership

Regional strategy

Operational excellence

Data analytics

AI automation

Education

Bachelor's degree or equivalent

Job description

Dynatrace is seeking a Director, D1 Operations for APAC to design, scale, and run a high-impact post-sales operations function across the region. You will own the regional operating model, translate global strategy into local execution, and drive speed, governance, and measurable outcomes.

The role requires 10+ years in post-sales ops or business strategy with 5+ years people leadership, plus a track record delivering complex regional programs in SaaS or enterprise software.