Director, Business Operations

Dynatrace; Singapore; Vor Ort; SGD 250.000 - 450.000; Vollzeit

Zusammenfassung

Dynatrace is seeking a Director, D1 Operations for APAC to design, scale, and run a high-impact post-sales operations function across the region. You will own the regional operating model, translate global strategy into local execution, and drive speed, governance, and measurable outcomes.

The role requires 10+ years in post-sales ops or business strategy with 5+ years people leadership, plus a track record delivering complex regional programs in SaaS or enterprise software.

Qualifikationen

• 10+ years in post-sales operations or business strategy roles in SaaS or enterprise software.
• 5+ years of people leadership experience with coaching and talent development.
• Experience supporting large-scale post-sales organizations across technical and non-technical functions.
• Proven track record delivering complex regional programs with measurable operational outcomes for a global organization.
• Strong track record of delivering process improvement initiatives with structured methodologies.
• Ability to operate through ambiguity and influence stakeholders.
• Deep analytical fluency with KPIs, dashboards, and executive-level reporting.

Aufgaben

• Serve as the primary operational partner to regional post-sales leadership, ensuring global alignment of standards and priorities.
• Lead, develop, and scale the regional D1 Operations team.
• Partner with regional peers and D1 leadership to set clear priorities and ensure consistent execution against roadmap deliverables.
• Operate as a hands-on leader, personally own high-impact initiatives while demonstrating operational excellence to the team.
• Establish and maintain a strong operating rhythm for the region, including oversight of regional programs, reporting, workflows, and documentation.
• Provide regional insights and feedback to inform the evolution of global operating models, standards, and tooling.
• Partner with business leaders and team members to identify bottlenecks and translate them into clear problem statements and proposed solutions.
• Identify repetitive, high-volume manual work and implement automation to eliminate it.
• Apply AI-enabled approaches to improve throughput, governance, and data quality.

Kenntnisse

Post-sales ops

People leadership

Regional strategy

Operational excellence

Data analytics

AI automation

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

Your role at Dynatrace

The Director, D1 Operations, APAC is a senior regional leader responsible for designing, scaling, and operating a high‑impact post‑sales operations function across their region. This role owns the regional operating model, translates global strategy into regional execution, and ensures post‑sales teams operate with speed, consistency, governance, and measurable outcomes.

Key Responsibilities

• Serve as the primary operational partner to regional post‑sales leadership, ensuring global alignment of standards and priorities


• Lead, develop, and scale the regional D1 Operations team


• Partner with regional peers and D1 leadership to set clear priorities and ensure consistent execution against roadmap deliverables


• Operate as a hands‑on leader, personally own high‑impact initiatives while demonstrating operational excellence to the team


• Establish and maintain a strong operating rhythm for the region, including oversight of regional programs, reporting, workflows, and documentation


• Provide regional insights and feedback to inform the evolution of global operating models, standards, and tooling


• Partner with business leaders and team members to continually identify bottlenecks and translate them into clear problem statements and proposed solutions


• Identify repetitive, high‑volume manual work performed by delivery teams and implement automation to eliminate it


• Apply AI‑enabled approaches to improve throughput, governance, and data quality

What Will Help You Succeed

• 10+ years in post‑sales operations or business strategy roles in SaaS or enterprise software


• 5+ years of people leadership experience (or equivalent team‑lead experience) with demonstrated coaching and talent development


• Experience supporting large‑scale post‑sales organizations across both technical and non‑technical functions


• Proven track record of delivering complex regional programs with measurable operational outcomes for a global organization


• Strong track record of delivering process improvement initiatives using structure methodologies as well as driving adoption and outcomes from those improvements


• Ability to operate and lead through ambiguity, understand and structure complex problems, and influence stakeholders


• Deep analytical fluency with KPIs, dashboards, and executive‑level reporting

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.


• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.


• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.


• You’ll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.


• Over 50% of the Fortune 100 companies are current customers of Dynatrace.