Customer Success Manager (Singapore/Indonesia)

GPTW INSTITUTE (SINGAPORE) PTE. LTD.; Singapore; Hybrid; SGD 85,000 - 140,000; Full time

Benefits offered by this job

Hybrid flexibility

Growth opportunities

Competitive compensation

Collaborative culture

Job summary

GPTW INSTITUTE (SINGAPORE) PTE. LTD. in Singapore is seeking a Customer Success Manager to support clients in Singapore and Indonesia. You will lead a portfolio of high-value accounts, drive product adoption, monitor health metrics, and identify expansion opportunities.

The role emphasizes strategic relationship-building, ownership of account plans, and collaboration with sales for growth, with hybrid working in the Singapore office and a competitive compensation package.

Qualifications

• 3-5 years in Customer Success with KPI achievement.
• Proven ability to lead initiatives and influence stakeholders.
• Strategic thinking with experience in health monitoring, account planning and expansion.
• Excellent communication and stakeholder management skills.
• Proven project management across multiple complex initiatives.

Responsibilities

• Own a portfolio of high-value accounts across Singapore and Indonesia with measurable success.
• Lead product adoption, monitor customer health metrics and expansion opportunities.
• Serve as trusted advisor to key decision-makers and align solutions to goals.
• Develop and execute account plans, support renewals and collaborate with sales on upselling.
• Advocate for customer needs and drive continuous improvement across the organization.

Skills

Customer Success

Leadership

Strategic thinking

Relationship building

Project management

Education

Bachelor's degree or equivalent

Tools

CRM platforms

Job description

Ready to lead customer success initiatives and make every workplace agreat place to work for all? Great Place To Work® ASEAN & ANZ is seeking a Customer Success Manager based in Singapore to support our clients in Singapore and Indonesia. If you're a natural leader who excels at guiding teams, influencing stakeholders, and delivering great client outcomes, this role is for you.

What You'll Do:

• Drive Customer Excellence: Own a portfolio of high-value accounts across multiple countries, ensuring exceptional customer experiences and measurable success outcomes
• Maximize Customer Value: Lead product adoption initiatives, monitor customer health metrics, and identify expansion opportunities that drive mutual growth
• Build Strategic Relationships: Serve as a trusted advisor to key decision-makers, understanding their business goals and aligning our solutions to deliver maximum impact
• Lead Retention & Growth: Develop and execute account plans, support contract renewals, and collaborate with sales teams on upselling opportunities
• Champion Customer Voice: Advocate for customer needs internally, resolve complex issues, and drive continuous improvement across our organization

What You Bring:

• Experience That Matters: 3-5 years in Customer Success with a proven track record of achieving KPIs and driving customer retention
• Results-Driven Leadership: Demonstrated ability to lead initiatives, influence stakeholders, and deliver measurable outcomes that impact business growth
• Strategic Thinking: Strong analytical skills with experience in customer health monitoring, account planning, and expansion strategy development
• Relationship Building: Exceptional communication and stakeholder management skills with a customer-centric mindset
• Project Management Excellence: Proven ability to manage multiple complex projects simultaneously while maintaining high standards of delivery

Why Join Our Team:

• Purpose-Driven Mission: Help organizations worldwide create better workplace cultures and employee experiences
• Growth Opportunities: Be part of a rapidly expanding global organization with opportunities for career advancement
• Hybrid Flexibility: Enjoy the benefits of hybrid working in our Singapore office
• Competitive Package: Attractive salary, benefits, and performance-based incentives
• Collaborative Culture: Work with a passionate team guided by our values

Technical Requirements:

• Bachelor's degree or equivalent experience
• Proficiency in CRM platforms and data analysis tools
• Experience with customer success metrics and KPI management
• Strong written and verbal communication skills in English and Bahasa

Success Metrics You'll Own:

• Customer satisfaction scores (target: 8.5/10+)
• Customer retention and expansion rates
• Product adoption and utilization metrics
• Revenue growth within existing accounts

Ready to shape the future of workplace culture? Join us in creating workplaces where everyone thrives! We're looking forsomeone who embodies our values and is excited to make a meaningful impact on organizations across ASEAN and ANZ.