APAC Customer Success Leader: Growth & Retention

Check Point Software Technologies Ltd.; Singapore; On-site; SGD 200,000 - 320,000; Full time

Job summary

Check Point Software Technologies Ltd. in Singapore is seeking an experienced Director of Customer Success to lead the APAC region. You will drive adoption, retention and growth while building a high-performing regional team and collaborating with global functions.

The role requires deep cybersecurity knowledge, executive presence and proven leadership across multi-cultural teams, with frequent travel across APAC and a strategic focus on customer value.

Qualifications

• 10+ years of experience in Customer Success, Account Management, Professional Services, Technical Sales or related customer-facing roles.
• 5+ years of people leadership experience managing geographically distributed teams.
• Experience serving enterprise customers in cybersecurity, networking, cloud or enterprise software.
• Demonstrated experience leading engagements in complex, mission-critical environments, including major escalations and coordination with technical teams.
• Proven success improving customer retention, adoption and growth across complex customer portfolios.
• Experience operating within a highly matrixed global organization.

Responsibilities

• Lead and develop the APAC Customer Success organization, fostering customer advocacy, accountability and operational excellence.
• Execute the regional Customer Success strategy in alignment with global objectives.
• Recruit, coach, develop and retain talent across the region.
• Develop regional coverage and engagement models aligned with the global CS strategy, customer needs and available capacity.
• Serve as an executive sponsor for strategic customers and build trusted relationships with CISOs, CIOs and other senior stakeholders.
• Help customers achieve value from Check Point’s solutions and services.
• Lead customer escalation coordination, aligning Support, Engineering, Services and account teams on clear ownership, communication and resolution plans.
• Engage confidently in both executive discussions and technical reviews of complex, mission-critical environments.
• Drive customer value, retention and renewal readiness in partnership with Sales and Renewals teams.

Skills

Executive presence

Influence stakeholders

Team leadership

Cybersecurity knowledge

Commercial judgment

Communication skills

Analytical skills

Travel willingness

Job description

Check Point Software Technologies Ltd. in Singapore is seeking an experienced Director of Customer Success to lead the APAC region. You will drive adoption, retention and growth while building a high-performing regional team and collaborating with global functions.

The role requires deep cybersecurity knowledge, executive presence and proven leadership across multi-cultural teams, with frequent travel across APAC and a strategic focus on customer value.