APAC Growth-Focused Customer Success Manager

Chartbeat; Singapore; On-site; SGD 100,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

Phone and internet stipend

Wellness reimbursements

Flexible work hours

25 days vacation

Job summary

Chartbeat is seeking a Customer Success Manager in Singapore to enhance relationships across APAC. This role encompasses managing customer engagement, optimizing product use, and anticipating customer needs to drive net growth.

The ideal candidate will possess strong B2B relationship management skills, proven experience with digital media, and be proficient in Mandarin. Benefits include flexible work hours and extensive leave.

Qualifications

• 3-5 years of experience in B2B relationship management.
• Experience in SAAS, cloud, media, or web-analytics platforms.
• Ability to handle multiple priorities effectively.

Responsibilities

• Manage and grow relationships across APAC.
• Understand and meet customers' technical needs.
• Identify opportunities for product optimization.

Skills

B2B relationship management

Consultative relationship building

Customer-oriented demo skills

Mandarin proficiency

CRM knowledge

Digital media expertise

Contract negotiation

Multilingual skills

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

Chartbeat is seeking a Customer Success Manager in Singapore to enhance relationships across APAC. This role encompasses managing customer engagement, optimizing product use, and anticipating customer needs to drive net growth.

The ideal candidate will possess strong B2B relationship management skills, proven experience with digital media, and be proficient in Mandarin. Benefits include flexible work hours and extensive leave.