APAC Customer Success Leader — Enterprise Growth & Relationships

WORKDAY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 150,000 - 190,000; Full time

Job summary

Workday Singapore Pte. Ltd. is seeking a senior Customer Success Manager to lead a regional team and ensure enterprise-level support for Workday products.

You will coordinate the customer relationship, present the product roadmap, and develop formal success plans with clear metrics. The role requires 8+ years of people management in SaaS, strong executive communication, escalation handling, and collaboration across Sales, Services, and Product Management.

Qualifications

• Demonstrated leadership in customer success or related field.
• Experience managing complex SaaS customer accounts.
• Strong communication with executives and cross-functional teams.

Responsibilities

• Coordinate the customer relationship end-to-end across teams.
• Present Workday roadmap and influence customer activities.
• Develop success plans with critical success factors and metrics.
• Prioritize and drive resolution of customer concerns.
• Promote two-way communication and collaboration.
• Oversee adoption of Workday features aligned to business needs.
• Leverage customer relationships for references.
• Inform customers of process and product changes.

Skills

Leadership

Customer relationship mgmt

Executive communication

Escalation management

Education

Bachelor's degree or equivalent

Job description

Workday Singapore Pte. Ltd. is seeking a senior Customer Success Manager to lead a regional team and ensure enterprise-level support for Workday products.

You will coordinate the customer relationship, present the product roadmap, and develop formal success plans with clear metrics. The role requires 8+ years of people management in SaaS, strong executive communication, escalation handling, and collaboration across Sales, Services, and Product Management.