Analyst , Domestic Payment & Services Generalist, CBGO, Group COO

DBS; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading bank in Singapore is seeking an Analyst for their Domestic Payment & Services team. This role involves accurate processing of operational transactions, compliance with internal controls, and supporting GenAI adoption for process improvement. Candidates should have at least 2 years of Banking Operations experience and the ability to work under pressure. Join to contribute to significant efficiency initiatives in a dynamic environment.

Qualifications

• Minimum 2 years of relevant Banking Operations experience required.
• Familiarity with workflow tools is an advantage.
• Ability to work under tight pressure and SLA-driven tasks.

Responsibilities

• Perform processing of business operations according to SOPs.
• Maintain documentation for audit and compliance requirements.
• Identify tasks for optimization through GenAI or workflow enhancement.
• Coordinate with Line Ops to resolve operational issues.

Skills

Banking Operations experience

Familiarity with workflow tools

Ability to work under pressure

Stakeholder communication

Job description

Job Description - Analyst , Domestic Payment & Services Generalist, CBGO, Group COO (WD79308)

Job Purpose

The processing staff is responsible for performing accurate and timely processing of operational transactions across CBGO. The role ensures compliance with internal controls, regulatory requirements and SOP. As part of the organisation’s transformation journey, the role will also support the adoption of GenAI-assisted tools and continuous process improvement to enhance long-term productivity.

Key Accountabilities

• Accuracy and timeliness of processing
• Compliance with SOPs and control requirements
• Contribution to GenAI adoption and productivity improvement initiatives
• Effective handling of exceptions and stakeholders communication
• Reduction of manual touchpoint over time.

Job Responsibilities

Operational Processing

Perform processing of business operations in accordance with SOPs, service‑level timeliness, and quality standard.

Maintain proper documentation, audit trails, and reporting records to support audit and compliance requirement.

GenAI‑Enabled Efficiency & Process Optimisation

Identify repetitive manual tasks that can be optimised or automated through GenAI or workflow enhancement.

Participate in process re‑engineering initiatives to streamline steps, update SOPs, and enhance overall operational productivity.

Contribute to the development of knowledge bases and exception handling guidelines.

Adhere to operational controls, risk standards and data privacy requirement.

Support investigations, audit queries, and compliance check.

Escalate unusual activities, inconsistencies or potential breaches.

Stakeholder Coordination

Work closely with respective Line Ops to resolve operational issues.

Provide timely updates on processing status and exceptions to relevant stakeholders.

Requirements

• Min 2 years of relevant Banking Operations experience and familiar with workflow tools.
• Able to work under tight pressure and schedules and SLA driven tasks.