Amazon Connect Cloud Engineer for IVR & Integrations

CLOUD KINETICS CONSULTING PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A technology consulting company in Singapore is seeking an experienced professional to design and implement Amazon Connect-based contact center solutions. This role includes responsibilities such as configuring Amazon Connect flows, integrating AWS services, and troubleshooting issues. Candidates should have strong hands-on experience with Amazon Connect and AWS Lambda, as well as CRM integration expertise. AWS certifications are preferred.

Qualifications

• Strong hands-on experience with Amazon Connect implementation and customization.
• Experience integrating with CRM platforms such as Salesforce or Zendesk.
• Familiarity with networking, VoIP, SIP protocols, and telephony concepts.

Responsibilities

• Design and implement Amazon Connect-based contact center solutions.
• Configure Amazon Connect flows, queues, and user setups.
• Integrate Amazon Connect with other AWS services.

Skills

Amazon Connect implementation

AWS Lambda (Node.js/Python)

API Gateway

CRM integration

Networking concepts

Problem-solving

Communication skills

Education

AWS Certifications

Job description

A technology consulting company in Singapore is seeking an experienced professional to design and implement Amazon Connect-based contact center solutions. This role includes responsibilities such as configuring Amazon Connect flows, integrating AWS services, and troubleshooting issues. Candidates should have strong hands-on experience with Amazon Connect and AWS Lambda, as well as CRM integration expertise. AWS certifications are preferred.