Airport Management Officer

SMARTE CARTE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 45,000 - 55,000; Full time

Job summary

A local airport services provider in Singapore is seeking an Operations Supervisor to oversee trolley and taxi operations. Responsibilities include real-time monitoring, coordination, and administrative support. Candidates should have a diploma in a relevant field and a minimum of 2 years of supervisory experience, along with strong interpersonal and organizational skills. Shift work and an Airport Pass are required.

Qualifications

• Minimum 2 years of supervisory experience in quality/operations functions.
• Confident in managing and influencing stakeholders in TMC.
• Able to work on shift duty.
• Able to obtain an Airport Pass (Airside).

Responsibilities

• Monitor and update real-time ground situations at all key touchpoints.
• Coordinate and support overall trolley, taxi, and porter operations.
• Act as coordinator during extraordinary operations matters.
• Provide ad hoc administrative support as required.
• Alert the respective duty supervisor on key events.

Skills

Interpersonal skills

Communication skills

Organizational skills

Stakeholder management

Team player

Adaptability

Microsoft proficiency

Education

Diploma in Science/Engineering/Supply Chain or equivalent

Job description

Core Responsibilities

• Monitor and update real-time ground situations at all key touchpoints in all terminals from TMC via CCTV, in accordance with SOPs. Process all Porter Service request(s) and ensure respective Operations Supervisor fulfills service.


• Coordinate and support overall, trolley, taxi and porter operations.


• Act as coordinator between Duty Manager and Duty Terminal Manager/TMC Operations Cells during extraordinary operations matters that may arise. Assist the Terminal Manager/Duty Manager with incident/accident investigation by extracting the CCTV footages.


• Provide ad hoc administrative support to Duty Ops Manager when required.


• Alert the respective duty Supervisor on key event of the day.


• Perform any other duties assigned by management.

Trolley Operations

• Monitor the supply and demand of trolleys using the associated systems.


• Perform routine checks as stipulated in the SOP.


• Activate Operations Supervisor for replenishment of trolleys and/or clearing of unused trolleys when required.


• Provide regular updates to CAG using relevant platforms on real-time trolleys levels at designated locations.


• Receive direct information and report any incidents related to trolley operations to the Operations Supervisor for prompt response and assistance.

Taxi Operations

• Monitor the supply and demand of taxis using the associated systems.


• Activate taxi supply when necessary, including phone calls to taxi operators and urgent calls.


• Ensure all terminal workstations and TMS area functioning including verifing and updating the accuracy of information in the taxi systems.


• Observe and report the status of passenger queue ensuring appropriate actions are taken to accommodate passengers in queue.


• Plan for taxi supplies and take appropriate action in the administration of taxi coordination.

Periodic Duties

• Generate service utilization reports


• Cover Operations Supervisor’s duties as assigned.


• Cover Duty Manager’s duties in their absence for coordination.


• Undertake ad hoc quality/operations improvement projects/tasks as assigned

Job Specifications (Qualifications/Experiences)

• Diploma in Science/Engineering/ Supply Chain or equivalent.


• Minimum 2 years of supervisory experience in quality/operations functions.


• Possess good interpersonal, communication and organizational skills.


• Confident in managing and influencing stakeholders in TMC.


• Adaptable to change and a good team player.


• Microsoft Proficient


• Able to work on shift duty.


• Able to obtain an Airport Pass (Airside)