Airport Lounge Operations Lead — Elevate Guest Experience

AAPC SINGAPORE PTE. LTD.; Singapore; On-site; SGD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Travel perks

Uniforms provided

Training and career development

Supportive and multicultural work env.

Job summary

Accor, in partnership with a leading airline, operates the lounge at Changi Airport. The Duty Manager oversees day-to-day operations during shifts, ensuring seamless guest services and coordination with department managers.

You will lead F&B and lounge activities, monitor occupancy, uphold safety and hygiene standards, and mentor staff. The role requires hospitality experience, leadership, and the ability to manage high-pressure situations in a multicultural environment.

Qualifications

• Experience in hospitality or airline lounge operations, preferably in a F&B supervisory or managerial role.
• Strong leadership and people-management skills are required.
• Excellent communication and guest-service orientation.
• Familiarity with airport protocols, safety standards and service systems.
• Ability to remain calm and professional under pressure.

Responsibilities

• Supervise F&B and lounge operations during the shift, ensuring a seamless guest experience.
• Act as the point of contact for guest concerns and feedback
• Coordinate with various teams within the lounge to maintain service standards.
• Monitor lounge occupancy, cleanliness and service flow, making real-time adjustments as needed.
• Ensure compliance with airport regulations, safety protocols and hygiene standards.
• Support staff performance by providing guidance, coaching and on-the-spot training.
• Handle incidents, emergencies and irregular operations professionally and efficiently.
• Prepare shift reports and communicate key updates to the Manager and relevant departments.
• Assist with staff scheduling, inventory checks, and operational planning as required.

Skills

Leadership

Communication

Problem-solving

Customer service

Airport protocols

Job description

Accor, in partnership with a leading airline, operates the lounge at Changi Airport. The Duty Manager oversees day-to-day operations during shifts, ensuring seamless guest services and coordination with department managers.

You will lead F&B and lounge activities, monitor occupancy, uphold safety and hygiene standards, and mentor staff. The role requires hospitality experience, leadership, and the ability to manage high-pressure situations in a multicultural environment.