Lounge Operations Manager - Luxury Hospitality & Travel Perks

aapc singapore pte. ltd.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Travel-related perks

Uniforms provided

Training and career development

Supportive and multicultural work env

Job summary

Accor, in partnership with a leading airline, operates the lounge at Changi Airport. We are seeking an Assistant Operations Manager who will oversee day-to-day lounge operations, ensuring service excellence, safety, and regulatory compliance.

The role requires strong leadership, hands-on coaching, and the ability to manage rosters, inventories, and guest issues while upholding luxury hospitality standards. Nights and weekends are part of the shift pattern.

Qualifications

• Minimum 5 years in hospitality or lounge operations.
• Strong leadership, organisational and communication skills.
• Food Hygiene certification required and maintained.

Responsibilities

• Lead and supervise daily Food & Beverage lounge operations with guest service focus.
• Manage team rostering and manpower allocation to meet operational needs.
• Train, coach, and develop team through onboarding and ongoing guidance.
• Maintain stock levels for food, beverage and amenities.
• Ensure compliance with hygiene, food safety and local regulations.
• Maintain menu and beverage knowledge to ensure consistent guest experience.
• Oversee lounge readiness and mise-en-place during operating hours.
• Address guest feedback and escalate service issues professionally.
• Drive service excellence and guest-centric culture.
• Support operational improvements, new projects, vendor management, audits.
• Monitor team performance and productivity to meet business objectives.

Skills

Leadership

Communication

Team development

Customer service

Shift flexibility

Education

Food Hygiene certification

Job description

Accor, in partnership with a leading airline, operates the lounge at Changi Airport. We are seeking an Assistant Operations Manager who will oversee day-to-day lounge operations, ensuring service excellence, safety, and regulatory compliance.

The role requires strong leadership, hands-on coaching, and the ability to manage rosters, inventories, and guest issues while upholding luxury hospitality standards. Nights and weekends are part of the shift pattern.