Airport Lounge F&B Supervisor - Guest Experience Lead

AccorCorpo; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Accor, in partnership with a leading airline, oversees lounge operations at Changi Airport. We are seeking a proactive Food & Beverage Supervisor to lead the service team and ensure smooth guest experiences in a premium lounge.

Minimum 2 years in F&B supervisory roles, strong leadership, and excellent communication are essential. The position requires flexibility to work shifts, weekends and public holidays, with focus on safety and quality standards.

Qualifications

• Minimum 2 years supervisory experience in food & beverage operations.
• Proven leadership and people management abilities.
• Strong communication and guest service orientation.

Responsibilities

• Supervise and support Food & Beverage Executives and staff during shifts.
• Ensure buffet and service areas meet brand and hygiene standards.
• Monitor guest satisfaction and respond to requests or complaints professionally.
• Coordinate between kitchen, service team and management for efficiency.
• Assist in staff training and development to meet service standards.
• Organize shift schedules to ensure coverage and service quality.
• Support inventory control and report on supplies and needs.
• Assist with administrative tasks such as logging incidents and preparing reports.

Skills

Leadership

Interpersonal skills

Communication

Problem solving

Multitasking

Resilience under pressure

Job description

Accor, in partnership with a leading airline, oversees lounge operations at Changi Airport. We are seeking a proactive Food & Beverage Supervisor to lead the service team and ensure smooth guest experiences in a premium lounge.

Minimum 2 years in F&B supervisory roles, strong leadership, and excellent communication are essential. The position requires flexibility to work shifts, weekends and public holidays, with focus on safety and quality standards.