Airport Lounge Passenger Relations Lead

Accor; Singapore; Vor Ort; SGD 39.000 - 78.000; Vollzeit

Zusammenfassung

Accor is partnering with a leading airline to manage lounge operations at Changi Airport. The Passenger Relations Team Leader will guide the lounge team, handle escalations, and ensure luxury service standards across shifts.

Key focus areas include guest flow, staff coordination, security compliance, and record-keeping of feedback and incidents. English fluency is required; multilingual skills are a plus.

Qualifikationen

• Minimum high school diploma; bachelor's preferred in hospitality/tourism.
• Experience in Concierge, Hotel Front Office or aviation customer service.
• Experience leading small customer-focused teams.
• Proven ability to deliver superior service standards.
• Experience using hotel/aviation IT systems.
• Strong English communication; multilingual a plus.

Aufgaben

• Lead and supervise the Passenger Relations team during shifts.
• Act as contact for escalated guest inquiries and special requests.
• Monitor lounge operations and guest flow for efficiency and comfort.
• Support team members to maintain consistent service quality.
• Ensure compliance with security protocols and company policies.
• Assist with staff deployment and daily briefings.
• Maintain records of guest feedback and service recovery actions.
• Provide VIP and premium passenger personalized assistance.

Kenntnisse

Leadership

Guest service

Communication

Problem solving

Interpersonal skills

Shift flexibility

Ausbildung

High school diploma

Bachelor’s degree (hospitality/tourism)

Tools

Hotel Property Management System

Aviation IT systems

MS Office

Jobbeschreibung

Accor is partnering with a leading airline to manage lounge operations at Changi Airport. The Passenger Relations Team Leader will guide the lounge team, handle escalations, and ensure luxury service standards across shifts.

Key focus areas include guest flow, staff coordination, security compliance, and record-keeping of feedback and incidents. English fluency is required; multilingual skills are a plus.