Airport Lounge F&B Operations Lead

AccorCorpo; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Accor is partnering to operate the lounge at Changi Airport, overseeing day-to-day F&B operations and guest services. The Duty Manager ensures service excellence, coordinates with department managers, and upholds airport and company standards.

You will lead the team, manage guest feedback, monitor occupancy and hygiene, and drive incident response with calm under pressure. Flexibility to work shifts including weekends/public holidays is essential.

Qualifications

• Experience in Food & Beverage operations in hospitality or airline lounge, preferably in a supervisory or managerial role.
• Strong leadership, communication and problem-solving skills.
• Excellent customer service orientation and ability to manage diverse teams.
• Familiarity with airport protocols, safety standards and guest service systems.
• Ability to remain calm and professional under pressure.
• Flexibility to work shifts, weekends, and public holidays.

Responsibilities

• Supervise lounge operations and ensuring a seamless guest experience.
• Point of contact for guest concerns and feedback
• Coordinate with various teams within the lounge to maintain service standards.
• Monitor lounge occupancy, cleanlinessand service flow, making real-time adjustments as needed.
• Ensure compliance with airport regulations, safety protocols and hygiene standards.
• Support staff performance by providing guidance, coachingand on-the-spot training.
• Handle incidents, emergenciesand irregular operations professionally and efficiently.
• Prepare shift reports and communicate key updates to the Manager and relevant departments.
• Assist with staff scheduling, inventory checks, and operational planning as required

Skills

F&B operations

Leadership

Communication

Problem solving

Customer service

Airport protocols

Calm under pressure

Shift flexibility

Job description

Accor is partnering to operate the lounge at Changi Airport, overseeing day-to-day F&B operations and guest services. The Duty Manager ensures service excellence, coordinates with department managers, and upholds airport and company standards.

You will lead the team, manage guest feedback, monitor occupancy and hygiene, and drive incident response with calm under pressure. Flexibility to work shifts including weekends/public holidays is essential.