Lounge Operations Lead — Guest Experience & Safety

Accor Asia Corporate Offices; Singapore; On-site; SGD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Travel-related perks

Uniforms provided

Training and career developmentopportu

Job summary

Accor Asia Corporate Offices, in partnership with a leading airline, manages the lounge operations located at Changi Airport. The Duty Manager oversees day-to-day lounge activities during assigned shifts to ensure seamless guest service and alignment with airport and company standards.

The role requires strong leadership, excellent guest service, and the ability to coordinate cross-functional teams while maintaining safety and hygiene protocols.

Qualifications

• Experience in hospitality or airline lounge operations.
• Experience in F&B supervisory or managerial role.
• Strong leadership and customer service orientation.
• Ability to manage diverse teams and work under pressure.

Responsibilities

• Supervise F&B and lounge operations during the shift.
• Act as the point of contact for guest concerns and feedback.
• Coordinate with lounge teams to maintain service standards.
• Monitor lounge occupancy, cleanliness and service flow; adjust as needed.
• Ensure compliance with airport regulations and safety hygiene standards.
• Provide coaching and on-the-spot training to staff.
• Handle incidents and irregular operations professionally.
• Prepare shift reports and communicate updates to the Manager.
• Assist with staff scheduling and inventory checks.

Skills

Leadership

Guest service

Communication

Problem solving

Job description

Accor Asia Corporate Offices, in partnership with a leading airline, manages the lounge operations located at Changi Airport. The Duty Manager oversees day-to-day lounge activities during assigned shifts to ensure seamless guest service and alignment with airport and company standards.

The role requires strong leadership, excellent guest service, and the ability to coordinate cross-functional teams while maintaining safety and hygiene protocols.