Duty Manager - Airport Lounge

Accor Asia Corporate Offices; Singapore; On-site; SGD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Travel-related perks

Uniforms provided

Training and career developmentopportu

Job summary

Accor Asia Corporate Offices, in partnership with a leading airline, manages the lounge operations located at Changi Airport. The Duty Manager oversees day-to-day lounge activities during assigned shifts to ensure seamless guest service and alignment with airport and company standards.

The role requires strong leadership, excellent guest service, and the ability to coordinate cross-functional teams while maintaining safety and hygiene protocols.

Qualifications

• Experience in hospitality or airline lounge operations.
• Experience in F&B supervisory or managerial role.
• Strong leadership and customer service orientation.
• Ability to manage diverse teams and work under pressure.

Responsibilities

• Supervise F&B and lounge operations during the shift.
• Act as the point of contact for guest concerns and feedback.
• Coordinate with lounge teams to maintain service standards.
• Monitor lounge occupancy, cleanliness and service flow; adjust as needed.
• Ensure compliance with airport regulations and safety hygiene standards.
• Provide coaching and on-the-spot training to staff.
• Handle incidents and irregular operations professionally.
• Prepare shift reports and communicate updates to the Manager.
• Assist with staff scheduling and inventory checks.

Skills

Leadership

Guest service

Communication

Problem solving

Job description

Company Description

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.

Job Description

Accor is in a partnership with one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport. The Duty Manager is responsible for overseeing the day-to-day operations of the lounge during assigned shifts. This role ensures the smooth delivery of guest services and coordinates with various department managers. The Duty Manager ensures service excellence, operational efficiency and compliance with airport and company standards.

Key Responsibilities

• Supervise F&B and lounge operations during the shift, ensuring a seamless guest experience.
• Act as the point of contact for guest concerns and feedback
• Coordinate with various teams within the lounge to maintain service standards.
• Monitor lounge occupancy, cleanliness and service flow, making real-time adjustments as needed.
• Ensure compliance with airport regulations, safety protocols and hygiene standards.
• Support staff performance by providing guidance, coaching and on-the-spot training.
• Handle incidents, emergencies and irregular operations professionally and efficiently.
• Prepare shift reports and communicate key updates to the Manager and relevant departments.
• Assist with staff scheduling, inventory checks, and operational planning as required.

Qualifications

• Experience in hospitality or airline lounge operations, preferably in a F&B supervisory or managerial role.
• Strong leadership, communication and problem-solving skills.
• Excellent customer service orientation and ability to manage diverse teams.
• Familiarity with airport protocols, safety standards and guest service systems.
• Ability to remain calm and professional under pressure.
• Flexibility to work shifts, weekends, and public holidays.

Additional information

• Competitive salary.
• Travel-related perks.
• Uniforms provided.
• Training and career development opportunities.
• Supportive and multicultural work environment.