Airport Customer Experience Agent (Rotating Shifts)

MCI CONSULTING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading consulting firm seeks customer service representatives to work at Changi Airport. The role involves providing assistance to passengers during check-in and boarding, ensuring smooth experiences. Ideal candidates will have prior experience in customer-facing roles and be ready to work on rotating shifts, including weekends and public holidays. Competitive salary up to $2,500 with additional benefits like a sign-on bonus and annual leave is offered.

Benefits

Sign-On Bonus: $5,000

Shift Allowance: $240

Annual Increment

AWS

Variable Bonus

Training Provided

12 Days Annual Leave

Qualifications

• Prior experience in airport or customer-facing roles is an advantage.
• Able to work 6-day weeks on rotating shifts (24/7), including weekends and Public Holiday.

Responsibilities

• Provide friendly and professional service to passengers at check-in, boarding, and arrival areas.
• Assist with check-in, seat arrangements, boarding passes, and baggage enquiries.
• Guide passengers on flight details, gate information, and airport facilities.
• Support passengers needing special assistance (e.g. elderly, children, VIPs).
• Verify travel documents and follow airline and immigration rules.
• Work closely with airline and airport teams to ensure seamless operations.
• Handle lost baggage or passenger feedback promptly and politely.

Skills

Customer service experience

Communication skills

Problem-solving skills

Job description

A leading consulting firm seeks customer service representatives to work at Changi Airport. The role involves providing assistance to passengers during check-in and boarding, ensuring smooth experiences. Ideal candidates will have prior experience in customer-facing roles and be ready to work on rotating shifts, including weekends and public holidays. Competitive salary up to $2,500 with additional benefits like a sign-on bonus and annual leave is offered.