Airfreight Forwarding Import Call Centre Specialist (5.5 Alternate)(upto $4,000)

PERSOL; Singapore; On-site; SGD 35,000 - 60,000; Full time

Job summary

PERSOL is seeking a proactive professional to manage end-to-end airfreight import shipments, from arrival and customs clearance to delivery and billing. You will coordinate with customers, airlines, trucking partners and internal teams to ensure timely delivery and provide proactive shipment updates.

The role requires strong communication, coordination and problem-solving skills, with the ability to manage multiple shipments in a fast-paced environment. Experience with CargoWise is a plus.

Qualifications

• Hands-on experience in airfreight import operations and customer service.
• Good knowledge of import documentation, customs clearance and billing procedures.
• Strong communication, coordination and problem-solving skills.
• Able to manage multiple shipments independently in a fast-paced environment.
• Experience with CargoWise will be an advantage.

Responsibilities

• Handle end-to-end airfreight import shipments from arrival and customs clearance to delivery and billing.
• Liaise with customers, airlines, trucking partners and internal teams to ensure timely delivery.
• Provide shipment updates, answer customer inquiries and resolve operational issues promptly.
• Prepare and check shipping documents, customs declarations and billing records for accuracy.
• Monitor shipment status and ensure compliance with service standards and procedures.
• Proactively resolve shipment delays and documentation issues while maintaining good customer relationships.
• Support and guide junior team members where required.

Skills

Airfreight import operations

Customer service

Tools

CargoWise

Job description

• Handle end-to-end airfreight import shipments, from arrival and customs clearance to delivery, billing and shipment closure.

• Liaise with customers, airlines, trucking partners and internal teams to ensure smooth and timely shipment delivery.

• Provide shipment updates, handle customer enquiries and resolve operational issues promptly.

• Prepare and check shipping documents, customs declarations and billing records for accuracy.

• Monitor shipment status and ensure compliance with service standards and operational procedures.

• Proactively resolve shipment delays and documentation issues while maintaining good customer relationships.

• Support and guide junior team members where required.

Requirements

• Hands-on experience in airfreight import operations and customer service.

• Good knowledge of import documentation, customs clearance and billing procedures.

• Strong communication, coordination and problem-solving skills.

• Able to manage multiple shipments independently in a fast-paced environment.

• Experience with CargoWise will be an advantage.

We regret to inform that only shortlisted candidates will be notified.