Import Customer Service Executive (Airfreight, General Import, CargoWise)

RECRUIT EXPERT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

RECRUIT EXPERT PTE. LTD. is seeking an experienced airfreight import coordinator to manage end-to-end shipments, including arrivals, documentation, customs clearance and billing.

You will coordinate with customers, carriers, ground handlers, trucking partners and internal teams to ensure timely delivery and accurate records. The role requires practical knowledge of import processes, strong problem-solving and customer service skills, and proficiency in CargoWise.

Qualifications

• Diploma in Logistics, Supply Chain Management, Business or equivalent.
• At least 2 years of experience in airfreight forwarding handling end-to-end import operations.
• Hands-on knowledge of import documentation, customs clearance, delivery coordination and shipment billing.
• Proficient in CargoWise with strong coordination, customer service and problem-solving skills.

Responsibilities

• Handle end-to-end airfreight import shipments, including shipment arrivals, import documentation, customs clearance, delivery arrangements, billing and shipment closure.
• Liaise with customers, airlines, ground handling agents, trucking partners and internal departments to ensure timely shipment processing and delivery.
• Attend to customer enquiries, provide shipment status updates and resolve operational issues, including shipment delays and documentation discrepancies.
• Monitor shipment progress and ensure compliance with customs regulations, service standards and internal operating procedures.
• Maintain accurate shipment records and billing documentation while identifying opportunities to improve operational efficiency and customer service standards.

Job description

Handle end-to-end airfreight import shipments, including shipment arrivals, import documentation, customs clearance, delivery arrangements, billing and shipment closure.

Liaise with customers, airlines, ground handling agents, trucking partners and internal departments to ensure timely shipment processing and delivery.

Attend to customer enquiries, provide shipment status updates and resolve operational issues, including shipment delays and documentation discrepancies.

Monitor shipment progress and ensure compliance with customs regulations, service standards and internal operating procedures.

Maintain accurate shipment records and billing documentation while identifying opportunities to improve operational efficiency and customer service standards.

Requirements:

• Diploma in Logistics, Supply Chain Management, Business or equivalent.
• At least 2 years of experience in airfreight forwarding handling end-to-end import operations.
• Hands-on knowledge of import documentation, customs clearance, delivery coordination and shipment billing.
• Proficient in CargoWise with strong coordination, customer service and problem-solving skills.

EA Licence: 19C9701

Registration: R1326740