Export Customer Service Executive (Airfreight, CargoWise)

RECRUIT EXPERT PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

RECRUIT EXPERT PTE. LTD. Singapore is seeking an experienced airfreight export coordinator to manage end-to-end shipments and coordinate with customers, airlines, and partners. The role covers booking, documentation, customs involvement and billing to ensure on-time departures and accurate records.

The ideal candidate has a diploma in logistics or related field and at least 2 years of export operations experience, with proficiency in CargoWise for efficient workflow.

Qualifications

• Diploma or equivalent in logistics, SCM or business.
• 2+ years in airfreight forwarding and end-to-end export operations.
• Experience with export documentation, customs declarations, cargo coordination and billing.

Responsibilities

• Manage end-to-end airfreight export shipments, including booking arrangements, export documentation, cargo coordination, customs clearance, billing and shipment closure.
• Coordinate with customers, airlines, ground handling agents, trucking partners and internal departments to ensure smooth shipment execution and timely departures.
• Handle customer enquiries, provide shipment updates and resolve operational issues, including booking changes, documentation discrepancies and shipment delays.
• Monitor shipment schedules and ensure compliance with customs regulations, service level agreements and internal operational procedures.
• Maintain accurate shipment records, billing documentation and operational reports while supporting continuous improvements in service delivery and operational efficiency.

Skills

Coordination

Customer service

Problem-solving

Shipment billing

Education

Diploma in Logistics, Supply Chain Management, Business or equivalent

Tools

CargoWise

Job description

• Manage end-to-end airfreight export shipments, including booking arrangements, export documentation, cargo coordination, customs clearance, billing and shipment closure.
• Coordinate with customers, airlines, ground handling agents, trucking partners and internal departments to ensure smooth shipment execution and timely departures.
• Handle customer enquiries, provide shipment updates and resolve operational issues, including booking changes, documentation discrepancies and shipment delays.
• Monitor shipment schedules and ensure compliance with customs regulations, service level agreements and internal operational procedures.
• Maintain accurate shipment records, billing documentation and operational reports while supporting continuous improvements in service delivery and operational efficiency.

Requirements:

• Diploma in Logistics, Supply Chain Management, Business or equivalent.
• At least 2 years of experience in airfreight forwarding, handling end-to-end export operations.
• Hands-on knowledge of export documentation, customs declarations, cargo coordination and shipment billing.
• Proficient in CargoWise with strong coordination, customer service and problem-solving skills.

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740