Import Senior Executive (Alps Ave)

align recruitment pte. ltd.; Singapore; On-site; SGD 41,000 - 49,000; Full time

Job summary

align recruitment pte. ltd. in Singapore is seeking an Import Senior Executive (Freight Forwarding) to manage end-to-end airfreight shipments for import and export.

The role requires strong knowledge of airfreight operations, documentation, and customs compliance, coordinating with airlines, ground handlers, and internal teams. You will be the primary contact for customers, ensuring timely updates, accurate documentation, and efficient handling of complex shipments.

Qualifications

• Solid knowledge of airfreight import processes, documentation requirements, and customs handling.
• Strong ability to manage multiple import shipments concurrently.
• Excellent customer service mindset with proactive communication.
• Effective coordination with internal teams, carriers, and customers.
• Detail-oriented with strong organizational follow-through.

Responsibilities

• Manage end-to-end airfreight forwarding shipments, including booking, documentation, and customs clearance (imports).
• Serve as primary contact for customers on import/export shipments and provide timely updates.
• Coordinate with airlines, ground handling agents, trucking partners, and customs authorities for compliant execution.
• Monitor SLAs and KPIs, ensuring compliance with internal procedures.
• Escalate unresolved issues and guide junior staff on procedures and best practices.

Skills

Airfreight knowledge

Import processes

Customer service

Communication

Documentation

Tools

Cargowise

Job description

Position: Import Senior Executive (Freight Forwarding)
Salary: up to $4000
Working Day: Mon-Sat | 9am-5.30pm | 9am-1pm (Alt Sat)
Working Location: Alps Ave (nearest MRT Changi Airport)

The Airfreight Customer Service Senior Executive (Import/Export) in Freight Forwarding is responsible for managing end-to-end airfreight shipments on behalf of customers, ensuring timely, accurate, and high-quality service delivery. This role requires strong knowledge of airfreight forwarding operations, shipment documentation, customs regulations, and coordination with carriers, ground handling agents, and internal teams.

Key Responsibilities:

• Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure.
• Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues.
• Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations.
• Monitor and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures.
• Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries.
• Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.
• Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices.
• Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up

Qualifications & Requirements:

• Solid knowledge of airfreight import processes, documentation, and customs requirements.
• Strong operational and problem-solving skills, with the ability to manage multiple airfreight import shipments simultaneously.
• Excellent customer service skills with a professional and proactive approach.
• Good communication and coordination skills to work effectively with internal teams, carriers, and customers.
• Detail-oriented with strong organizational skills and ability to follow through on tasks independently.
• Previous hands-on experience in using Cargowise system is preferred.