Import Customer Service Executive (Airfreight, Advanced Technology, CargoWise)

Recruit Expert Pte Ltd; Singapore; Presencial; SGD 33.000 - 45.000; Jornada completa

Descripción de la vacante

Recruit Expert Pte Ltd in Singapore is seeking a logistics professional to manage end-to-end airfreight import shipments for advanced technology accounts. You will handle arrivals, documentation, customs clearance, delivery coordination and billing, coordinating with customers and partners to ensure timely service.

The role requires a Diploma in Logistics or related field, with at least 2 years of experience in airfreight forwarding, and proficiency in CargoWise.

Formación

• Diploma or higher in logistics or related field is required.
• Experience with airfreight forwarding and end-to-end import shipments.
• Proficient in import documentation, customs clearance, shipment coordination and billing.

Responsabilidades

• Manage end-to-end airfreight import shipments for advanced technology accounts, including arrivals, documentation, clearance, delivery coordination, billing and closure.
• Coordinate with customers, airlines, ground handlers, trucking partners and internal teams to ensure timely handling of specialised cargo.
• Monitor shipment movements and provide proactive updates to customers to meet service levels and schedules.
• Handle discrepancies, delays, customs matters and service issues with timely resolution.
• Maintain accurate shipment documentation, billing records and operational reports while ensuring compliance with procedures and regulatory requirements.

Educación

Diploma in Logistics, Supply Chain Management, Business or equivalent

Herramientas

CargoWise

Descripción del empleo

Roles & Responsibilities:

• Manage end-to-end airfreight import shipments for advanced technology accounts, covering shipment arrivals, documentation, customs clearance, delivery coordination, billing and shipment closure.
• Coordinate closely with customers, airlines, ground handling agents, trucking partners and internal stakeholders to ensure timely and accurate handling of specialised cargo.
• Monitor shipment movements and provide proactive updates to customers, ensuring service requirements and delivery schedules are met.
• Handle shipment discrepancies, operational delays, customs-related matters and other service issues, ensuring timely resolution and customer satisfaction.
• Maintain accurate shipment documentation, billing records and operational reports while ensuring compliance with company procedures and regulatory requirements.

Requirements:

• Diploma in Logistics, Supply Chain Management, Business or equivalent.
• At least 2 years of experience in airfreight forwarding handling end-to-end import shipments of advanced technology, electronics, semiconductor or other specialised cargo shipments.
• Hands-on knowledge of import documentation, customs clearance, shipment coordination and billing.
• Proficient in CargoWise with strong coordination, customer service and problem-solving skills.

Salary: $3,000 to $4,000

Ref: 1996212

EA Licence: 19C9701
Registration: R1326740