Import Customer Service Executive (Airfreight, Advanced Technology, CargoWise)

RECRUIT EXPERT PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

RECRUIT EXPERT PTE. LTD. is seeking an experienced airfreight import specialist to manage end-to-end shipments for advanced technology accounts. You will oversee arrivals, documentation, customs clearance, delivery coordination and billing to ensure timely and accurate service.

Coordinate closely with customers, airlines, ground handlers, trucking partners and internal teams, monitor movements, resolve issues, and maintain compliant records and reports to meet service standards.

Qualifications

• Diploma in Logistics, Supply Chain Management, Business or equivalent.
• At least 2 years of experience in airfreight forwarding handling end-to-end import shipments of advanced technology, electronics, semiconductor or other specialised cargo shipments.
• Hands-on knowledge of import documentation, customs clearance, shipment coordination and billing.
• Proficient in CargoWise with strong coordination, customer service and problem-solving skills.

Responsibilities

• Manage end-to-end airfreight import shipments for advanced technology accounts, including arrivals and documentation.
• Coordinate with customers, airlines, ground handling agents, trucking partners and internal stakeholders to ensure timely and accurate handling of specialised cargo.
• Monitor shipment movements and provide proactive updates to customers, ensuring service requirements and delivery schedules are met.
• Handle shipment discrepancies, operational delays, customs-related matters and other service issues, ensuring timely resolution and customer satisfaction.
• Maintain accurate shipment documentation, billing records and operational reports while ensuring compliance with company procedures and regulatory requirements.

Skills

Import documentation

Customs clearance

Shipment coordination

Billing

Customer service

Problem-solving

Education

Diploma in Logistics, Supply Chain Management, Business or equivalent

Tools

CargoWise

Job description

Manage end-to-end airfreight import shipments for advanced technology accounts, covering shipment arrivals, documentation, customs clearance, delivery coordination, billing and shipment closure.

Coordinate closely with customers, airlines, ground handling agents, trucking partners and internal stakeholders to ensure timely and accurate handling of specialised cargo.

Monitor shipment movements and provide proactive updates to customers, ensuring service requirements and delivery schedules are met.

Handle shipment discrepancies, operational delays, customs-related matters and other service issues, ensuring timely resolution and customer satisfaction.

Maintain accurate shipment documentation, billing records and operational reports while ensuring compliance with company procedures and regulatory requirements.

Requirements:

• Diploma in Logistics, Supply Chain Management, Business or equivalent.
• At least 2 years of experience in airfreight forwarding handling end-to-end import shipments of advanced technology, electronics, semiconductor or other specialised cargo shipments.
• Hands-on knowledge of import documentation, customs clearance, shipment coordination and billing.
• Proficient in CargoWise with strong coordination, customer service and problem-solving skills.

EA Licence: 19C9701 Registration: R1326740