Airfreight Manager (Alt 5.5days, CargoWise, East)

Recruit Expert; Singapore; On-site; SGD 55,800 - 78,120; Full time

Job summary

Recruit Expert in Singapore is looking for a Team Leader for the Airfreight Import Customer Service. This role involves providing leadership and operational support to ensure efficient end-to-end import processes, while maintaining high service standards.

The candidate should possess a degree in Logistics or related fields, with at least 3 years of supervisory experience in airfreight import customer service. The salary range for this position is between $5,000 to $7,000.

Qualifications

• Degree in Logistics, Supply Chain Management, Business Administration, or related discipline.
• At least 3 years of supervisory experience in airfreight import customer service and billing.
• Strong knowledge of import workflows, documentation, and customs regulations.

Responsibilities

• Provide leadership and operational support to the Airfreight Import Customer Service team.
• Oversee daily import operations including shipment documentation and customs compliance.
• Drive process improvements and monitor team performance against KPIs.

Skills

Leadership

Operational Support

Process Improvement

Customs Regulations Knowledge

Communication

Problem-Solving

Education

Degree in Logistics, Supply Chain Management, Business Administration, or related discipline

Tools

CargoWise

Job description

Roles & Responsibilities

• Provide leadership and operational support to the Airfreight Import Customer Service team, ensuring efficient end-to-end import processes and high service standards.
• Oversee daily import operations, including shipment documentation, carrier coordination, customs compliance, billing, and timely job closure while ensuring adherence to established procedures.
• Drive process improvements by identifying workflow inefficiencies, enhancing operational performance, and supporting continuous improvement initiatives.
• Monitor team performance against KPIs and SLAs, providing coaching, feedback, and escalation support where necessary.
• Manage customer relationships by handling complex inquiries and service escalations while collaborating closely with internal departments and external partners to ensure seamless service delivery.

Requirements

• Degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.
• At least 3 years of supervisory experience in airfreight import customer service and billing.
• Strong knowledge of import workflows, documentation, and customs regulations.
• Proficient in using CargoWise system.
• Strong communication, problem-solving, and leadership skills with the ability to manage team performance effectively.

Salary: $5,000 to $7,000

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [e-mail]
Please note that only shortlisted candidates will be notified.

Ref: 1064920

EA Licence: 19C9701
Registration: R21100996