Air Import Customer Service Senior Officer / Executive

Yusen Logistics; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global logistics company in Singapore is seeking an experienced Air Import Customer Service Senior Officer/Executive to manage shipments, track flight arrivals, and ensure compliance with customer SOPs. Candidates should have a minimum secondary education and at least 2 years of experience in airfreight, particularly in import and export processes. This role involves interfacing with various stakeholders to ensure smooth operations.

Qualifications

• At least 2 years in Airfreight and familiar with import and export processes.

Responsibilities

• Monitor pre-alert documents from origin offices or sales support.
• Track and monitor flight arrivals and update customers.
• Handle survey shipments with operations and customers.
• Ensure compliance with customer's SOP.
• Interface with multiple parties including customer, warehouse, and service provider.

Skills

Monitoring pre-alert documents

Tracking flight arrivals

Handling survey shipments

Ensuring compliance with SOP

Interfacing with multiple parties

Education

Minimum secondary education

Job description

Air Import Customer Service Senior Officer / Executive

1. Monitoring pre-alert documents from Origin offices or sales support
2. Track and monitor flight arrivals and update customers
3. Handle survey shipments with Operations & customers
4. Ensure compliance with customer's SOP
5. Interface with multiple parties including customer, warehouse, service provider

Job requirements:

1. Minimum secondary education
2. At least 2 years in Airfreight and familiar with import and export process

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.