Air Freight Export Customer Specialist

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 40,000 - 66,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is recruiting an Air Export Customer Service Officer/Executive to handle customer interactions and ensure timely flight details and compliance for export orders.

The role requires strong communication, organization, and coordination with OPS/warehouse teams. On-site work at Alps Ave (Changi) with standard business hours. Candidates should have a Diploma or higher and at least five years of experience in the same industry, with a focus on accuracy and customer

Qualifications

• Min Diploma
• 5 years' experience in the same industry/field

Responsibilities

• Direct contact with customers ensuring friendly and reliable service
• Provide flight details to customers within 1 hour of booking
• Check export documents compliance when processing export work orders
• Apply correct export permits and other export processing timely
• Respond to all calls within 3 rings
• Monitor onboard status and inform customer of any irregularities
• Coordinate with Ops, Warehouse, Traffic and Planning teams
• Ensure airfreight rates are correct and updated
• Stay informed on airline or government changes/requirements
• Submit monthly customer reports on time

Skills

Customer service

Communication

Time management

Attention to detail

Education

Diploma

Job description

The Supreme HR Advisory Pte. Ltd. is recruiting an Air Export Customer Service Officer/Executive to handle customer interactions and ensure timely flight details and compliance for export orders.

The role requires strong communication, organization, and coordination with OPS/warehouse teams. On-site work at Alps Ave (Changi) with standard business hours. Candidates should have a Diploma or higher and at least five years of experience in the same industry, with a focus on accuracy and customer