Airfreight Customer Experience Specialist

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 26,000 - 39,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd is seeking a dedicated professional for a customer service role based at Alps Ave, Changi.

You will handle direct customer contact, provide flight details within one hour of bookings, and ensure timely communication with Ops, Warehouse, Traffic and planning teams. You will also verify export documents compliance, apply export permits, monitor flight statuses, and maintain accurate monthly customer reports while staying updated on airline and governmental

Qualifications

• Min Diploma
• 5 years' experience within the same industry/field

Responsibilities

• Customer Service Interaction
• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answers all call within 3 ringing tone
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern Eg Ops, Warehouse , Traffic , planning team
• Always ensuring that the Airfreight rates apply is correct and updated .
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail

Education

Diploma

Job description

The Supreme HR Advisory Pte. Ltd is seeking a dedicated professional for a customer service role based at Alps Ave, Changi.

You will handle direct customer contact, provide flight details within one hour of bookings, and ensure timely communication with Ops, Warehouse, Traffic and planning teams. You will also verify export documents compliance, apply export permits, monitor flight statuses, and maintain accurate monthly customer reports while staying updated on airline and governmental