Air Freight Officer - Air Export [East] - 3972

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 40,000 - 66,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is recruiting an Air Export Customer Service Officer/Executive to handle customer interactions and ensure timely flight details and compliance for export orders.

The role requires strong communication, organization, and coordination with OPS/warehouse teams. On-site work at Alps Ave (Changi) with standard business hours. Candidates should have a Diploma or higher and at least five years of experience in the same industry, with a focus on accuracy and customer

Qualifications

• Min Diploma
• 5 years' experience in the same industry/field

Responsibilities

• Direct contact with customers ensuring friendly and reliable service
• Provide flight details to customers within 1 hour of booking
• Check export documents compliance when processing export work orders
• Apply correct export permits and other export processing timely
• Respond to all calls within 3 rings
• Monitor onboard status and inform customer of any irregularities
• Coordinate with Ops, Warehouse, Traffic and Planning teams
• Ensure airfreight rates are correct and updated
• Stay informed on airline or government changes/requirements
• Submit monthly customer reports on time

Skills

Customer service

Communication

Time management

Attention to detail

Education

Diploma

Job description

Air Export Customer Service Officer/Executive

• Working Location:Alps Ave (Changi)
• Working hours: Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm

Responsibilities

Customer Service Interaction

• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answers all call within 3 ringing tone
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern Eg Ops, Warehouse , Traffic , planning team
• Always ensuring that the Airfreight rates apply is correct and updated .
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail

Requirements

• Min Diploma
• 5 year's experience within the same industries / field