Global Export Customer Care Specialist

ALIGN RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 23,436 - 39,060; Full time

Job summary

ALIGN RECRUITMENT PTE. LTD. in Singapore seeks an Export Customer Service Officer/Executive to handle direct customer contact, manage export orders, and ensure compliant documentation.

The role requires coordinating with planning, operations, warehouse, and traffic teams to maintain accurate freight rates and timely monthly reports. Salary offered is up to SGD 3,500 with a 6-day work week, and the position is based at Alps Ave, near Changi Airport.

Qualifications

• Relevant working experience.
• Must have Cargowise One system experience.

Responsibilities

• Direct Customer Contact: Excellent, amiable, and trustworthy service is provided.
• After receiving the booking, be sure you give the customer the flight information within the allotted time (one hour).
• When processing the export work order, make sure that the export documents are compliant.
• Apply for the appropriate export permission and expedite the processing of other export customs.
• All calls must be answered within three ringing tones. (without fail)
• Always keep an eye on the onboard status and notify the customer of any irregularities.
• Good communication between all relevant departments, such as the planning team, operations, warehouse, and traffic.
• Making sure that the applicable freight rates are accurate and up to current at all times.
• Always aware of and up to date on any new requirements or modifications made by airlines or the government.
• Make sure that every monthly customer report is consistently submitted on time.
• Communicating with internal and external parties regarding the management and status of shipments.
• Making sure that every shipment is properly tracked and organized in accordance with SOP.
• Working on unique arrangements with sales and other function groups.

Tools

Cargowise One

Job description

ALIGN RECRUITMENT PTE. LTD. in Singapore seeks an Export Customer Service Officer/Executive to handle direct customer contact, manage export orders, and ensure compliant documentation.

The role requires coordinating with planning, operations, warehouse, and traffic teams to maintain accurate freight rates and timely monthly reports. Salary offered is up to SGD 3,500 with a 6-day work week, and the position is based at Alps Ave, near Changi Airport.