Air Export Logistics Coordinator - CargoWise Expert

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 26,000 - 39,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a customer-focused professional to handle direct contact with customers, ensure timely flight details, and manage export documentation compliance in a Singapore office.

Responsibilities include coordinating with Ops, Warehouse, and Planning teams, keeping airfreight rates accurate, and reporting monthly to stakeholders. Diploma holders with related experience are encouraged to apply.

Qualifications

• Customer service interaction experience.
• Strong communication with customers and internal teams.

Responsibilities

• Direct contact with customers, offering friendly and reliable service.
• Provide flight details to customers within 1 hour of booking.
• Check export documents compliance during export work orders.
• Apply correct export permits and other export processing timely.
• Answer all calls within three rings.
• Monitor onboard status and inform customers of any irregularities.
• Coordinate with Ops, Warehouse, Traffic, and Planning teams.
• Ensure airfreight rates are correct and up-to-date.
• Stay updated on airline or governmental changes/requirements.
• Submit monthly customer reports on time.

Skills

Customer service

Communication

Education

Diploma

Job description

The Supreme HR Advisory Pte. Ltd. is seeking a customer-focused professional to handle direct contact with customers, ensure timely flight details, and manage export documentation compliance in a Singapore office.

Responsibilities include coordinating with Ops, Warehouse, and Planning teams, keeping airfreight rates accurate, and reporting monthly to stakeholders. Diploma holders with related experience are encouraged to apply.