Air Freight Customer Service Specialist

Align Recruitment Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Align Recruitment Pte Ltd is seeking an Import or Export Customer Service professional for the Alps Ave area near Changi Airport. The role covers end-to-end airfreight shipments, including bookings, documentation, and customs coordination for imports and exports.

You will be the primary contact for customers, providing timely updates, resolving operational issues, and ensuring compliance with SLAs and KPIs. A strong knowledge of airfreight processes and Cargowise One is preferred.

Qualifications

• Experience in airfreight forwarding and customer service.
• Ability to manage end-to-end shipments and coordinate with partners.
• Familiarity with import/export processes and compliance basics.

Responsibilities

• Manage end-to-end airfreight forwarding shipments from booking to shipment closure.
• Serve as main contact for import and export customers, providing updates and resolving issues.
• Coordinate with airlines, ground handlers, trucking partners, and customs.
• Monitor SLAs and KPIs, ensuring compliance with procedures.
• Own complex shipments and resolve delays or documentation issues.
• Identify bottlenecks and suggest process improvements.
• Maintain shipment records and regulatory documentation.
• Support and guide junior staff in airfreight procedures.
• Escalate unresolved issues to management with follow-up.

Skills

Customer service

Airfreight knowledge

Problem solving

Tools

Cargowise One

Job description

Align Recruitment Pte Ltd is seeking an Import or Export Customer Service professional for the Alps Ave area near Changi Airport. The role covers end-to-end airfreight shipments, including bookings, documentation, and customs coordination for imports and exports.

You will be the primary contact for customers, providing timely updates, resolving operational issues, and ensuring compliance with SLAs and KPIs. A strong knowledge of airfreight processes and Cargowise One is preferred.