Air Freight Export Customer Care Specialist

WECRUIT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking a dedicated individual to maintain exceptional customer service in the air freight sector. This role requires monitoring flight details, ensuring compliance with export documentation, and fostering communication across departments. Ideal candidates should have at least 2 years of experience in the air freight logistics industry and be proficient in Japanese, reflecting knowledge of its culture. This position offers a chance to make a significant impact in a rapidly growing field.

Qualifications

• 2+ years of experience in the air freight logistics industry is preferred.
• Fluency in Japanese with cultural knowledge is preferred.

Responsibilities

• Maintain direct communication with customers, providing reliable service.
• Ensure flight details are delivered to customers promptly.
• Verify export document compliance for export work orders.
• Process export permits and customs in a timely manner.
• Respond promptly to all customer calls.
• Monitor onboard status and inform customers of discrepancies.
• Foster communication across Operations, Warehouse, Traffic, and Planning teams.
• Apply accurate and updated airfreight rates.

Skills

Customer service skills

Communication skills

Ability to verify compliance

Job description

A logistics company in Singapore is seeking a dedicated individual to maintain exceptional customer service in the air freight sector. This role requires monitoring flight details, ensuring compliance with export documentation, and fostering communication across departments. Ideal candidates should have at least 2 years of experience in the air freight logistics industry and be proficient in Japanese, reflecting knowledge of its culture. This position offers a chance to make a significant impact in a rapidly growing field.