Air Freight Executive

WECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company based in Singapore is seeking an individual to manage customer inquiries regarding shipping, bookings, and tracking. The role includes preparing shipping documentation, solving customer complaints, and collaborating with team members and vendors to ensure timely cargo movement. Attention to detail and knowledge of shipping procedures are essential. This position offers a chance to work in a dynamic environment and enhance customer experience.

Responsibilities

• Be the main contact for customers about shipping questions, bookings, and tracking.
• Work with team members, carriers, and vendors to move cargo on time.
• Solve customer complaints quickly to improve their experience.
• Prepare and check shipping paperwork (like invoices and customs forms).
• Keep an eye on shipments and update customers if anything changes.
• Help with pricing and quotes for shipping services.
• Keep customer records up to date in the system.
• Follow all shipping laws, customs rules, and company guidelines.
• Help the sales team with customer questions and support.

Job description

Key Responsibilities

• Be the main contact for customers about shipping questions, bookings, and tracking.
• Work with team members, carriers, and vendors to move cargo on time.
• Solve customer complaints quickly to improve their experience.
• Prepare and check shipping paperwork (like invoices and customs forms).
• Keep an eye on shipments and update customers if anything changes.
• Help with pricing and quotes for shipping services.
• Keep customer records up to date in the system.
• Follow all shipping laws, customs rules, and company guidelines.
• Help the sales team with customer questions and support.

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