After-Sales Services Manager - WCAN

WECRUIT PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A recruiting firm in Singapore is looking for an experienced technical manager with a background in mechanical engineering. The role involves leading maintenance and service support in chemical processing facilities, ensuring smooth business operations, and developing client relationships. Candidates should have extensive experience in rotary machinery and be willing to travel internationally.

Qualifications

• 12 to 17 years of comprehensive industry experience.
• 8 to 10 years focused on maintenance within chemical processing facilities.
• Minimum 5 years of specialized experience in rotary equipment.

Responsibilities

• Lead and coordinate techno-commercial activities.
• Manage technical requirements and client communications.
• Develop and maintain client relationships.
• Lead after-sales operations with stakeholders.
• Identify new business opportunities and develop services.

Skills

Technical troubleshooting

Client relationship management

Project oversight

Communication skills

Commercial negotiation

Education

Bachelor's degree in Mechanical Engineering

Job description

Responsibilities

• Lead and coordinate techno-commercial activities independently to ensure smooth business operations, under department supervision.
• Manage technical requirements, troubleshooting, inventory audits, inspections, and client communications.
• Oversee projects and service tasks including proposal development and on-site activities.
• Develop and maintain client relationships to support business growth in after-sales, projects, and supervisory services.
• Available for frequent travel and site work across multiple locations.
• Support service teams in quote preparation, technical discussions, and coordination with equipment manufacturers and suppliers.

Service Support Responsibilities

• Lead after-sales operations involving clients, vendors, manufacturers, and other stakeholders.
• Manage commercial aspects within the service group to ensure smooth transaction flow.
• Support day-to-day service activities such as quoting, purchase order management, and technical-commercial negotiations.
• Facilitate technical coordination and troubleshooting between clients and manufacturers.
• Maintain technical documentation, maintenance records, and spare parts inventories.
• Prepare technical and commercial proposals for projects.
• Collaborate with project teams on planning and execution.
• Foster communication and relationships with clients, procurement, and other key contacts.
• Conduct site visits for maintenance shutdowns or technical discussions.

Business Development Duties

• Lead business promotion through marketing initiatives and client engagement.
• Organize sales efforts including client meetings, service presentations, and follow-ups.
• Identify new business opportunities and develop service offerings, obtaining necessary approvals.
• Handle commercial functions such as billing, invoicing, contract negotiation, taxation, insurance, and compliance.
• Assist in preparing periodic reports on technical services for management review.
• Provide technical training and knowledge sharing within the team.

Qualifications

• Bachelor's degree in Mechanical Engineering or related field
• 12 to 17 years of comprehensive industry experience
• 8 to 10 years focused on maintenance within chemical processing facilities
• Minimum 5 years of specialized experience in the design and management of rotary equipment
• Extensive expertise in maintenance operations, including spare parts management, shutdown coordination, troubleshooting, equipment design, and vendor liaison related to rotary machinery
• Well-versed in reliability-centered maintenance principles, shutdown planning, and advanced troubleshooting techniques
• Fundamental knowledge of chemical plant processes and construction practices
• Proven track record in leading maintenance teams and managing projects effectively
• Experience working in diverse, multinational work environments
• Willingness to travel internationally and conduct regular site inspections
• Excellent communication skills with a professional and approachable attitude

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070