After-Sales Service Coordinator — Hybrid Dispatch & Support

FLINTEX CONSULTING PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A service consulting firm in Singapore is seeking a customer service representative to manage service requests and maintain customer satisfaction. The role involves coordinating service jobs, dispatching technicians, and ensuring accurate records in SAP. Candidates should have a diploma and extensive customer service experience. Strong communication and problem-solving skills are essential. This position offers a hybrid working model after probation, with working hours from Monday to Friday, 8.15 am to 6 pm.

Qualifications

• Extensive customer service experience required.
• Fluent in English, both written and spoken.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Answer customer calls for service requests.
• Coordinate service jobs and dispatch technicians.
• Maintain and update service requests in SAP.
• Provide excellent customer service to ensure satisfaction.
• Manage follow-ups on quotations and POs.

Skills

Customer service excellence

Time management

Problem-solving

Communication skills

Negotiation skills

Attention to detail

Proficiency in SAP

Fluency in English

Education

Diploma in relevant field

Tools

SAP

MS Office

Job description

A service consulting firm in Singapore is seeking a customer service representative to manage service requests and maintain customer satisfaction. The role involves coordinating service jobs, dispatching technicians, and ensuring accurate records in SAP. Candidates should have a diploma and extensive customer service experience. Strong communication and problem-solving skills are essential. This position offers a hybrid working model after probation, with working hours from Monday to Friday, 8.15 am to 6 pm.