Aerospace Customer Order & Fulfillment Specialist

GE Renewable Energy Power and Aviation; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading aerospace firm in Singapore is seeking a Customer Experience Specialist to enhance customer satisfaction by designing and implementing service strategies. The role involves liaising with customers, managing orders, and collaborating with teams to ensure timely deliveries. Ideal candidates should possess strong communication skills, a background in customer service, and knowledge in data analytics. This position offers the opportunity to work in a dynamic environment focused on the future of aerospace and sustainable flight.

Qualifications

• Knowledge of customer order management principles.
• Ability to communicate effectively with all levels of the organization.
• Good temperament to handle disputes and emergencies.

Responsibilities

• Serve as the key liaison between customers and operations.
• Handle customer enquiries and provide quotations.
• Collaborate with cross-functional teams for timely shipments.
• Drive sales by resolving issues with orders on-hold.

Skills

Effective communication

Problem-solving

Data analytics

Customer relationship management

Organizational skills

Education

Bachelor's degree or High School Diploma with 2 years of experience in Customer Service

Tools

Microsoft Excel

Microsoft Word

Job description

A leading aerospace firm in Singapore is seeking a Customer Experience Specialist to enhance customer satisfaction by designing and implementing service strategies. The role involves liaising with customers, managing orders, and collaborating with teams to ensure timely deliveries. Ideal candidates should possess strong communication skills, a background in customer service, and knowledge in data analytics. This position offers the opportunity to work in a dynamic environment focused on the future of aerospace and sustainable flight.