Administration and Customer Service Officer

Acer Academy Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational institution in Singapore seeks a dedicated customer service professional to enhance client satisfaction. Responsibilities include developing rapport with customers, resolving issues swiftly, and understanding programme details. Candidates should have a strong command of English, knowledge of CRM systems, and the ability to work both independently and as part of a team. With a dynamic, task-oriented attitude, you will play a crucial role in delivering exceptional experiences to clients. This position offers competitive compensation and growth opportunities.

Benefits

Monthly salary up to $4000

Medical benefits

Paid annual leave

Growth opportunities

Qualifications

• Proficiency in written and spoken English; Chinese communication is an advantage.
• Knowledgeable in CRM systems and practices.
• Strong attention to detail; highly organized and resourceful.

Responsibilities

• Acquire knowledge of programmes, pricing, and procedures.
• Deliver high-quality customer service.
• Identify customer needs for sustained satisfaction.
• Engage with potential customers effectively.

Skills

Written and spoken English proficiency

CRM systems knowledge

Attention to detail

Problem-solving skills

Teamwork

Adaptability

Job description

Responsibilities

• Acquire in-depth knowledge of the programmes, pricings, schedules, processes, and procedures

• Deliver professional, high-quality service experience to existing and potential customers

• Identify and assess the needs of customers to ensure sustained high-quality service delivery and customer satisfaction

• Engage potential customers with interest and provide them with clear explanations on the offered programmes, pricing, and schedules

• Develop professional rapport with customers and ensure that their needs are attended to professionally and timely

• Take ownership of customers’ problems and seek to resolve in an effective and efficient manner

• Communicate closely with teachers to acquire a clear understanding of the flow of operation

• Continually identify areas for improvements to improve existing processes and enhance overall customer experience and satisfaction

• Other ad-hoc administrative duties

Requirements

• Highly proficiency in written and spoken English; able to communicate in Chinese would be advantageous

• Excellent knowledge of CRM systems and practices

• A knack for detail, well-organised, and resourceful

• Able to work under strict schedule deadlines and handle multiple priorities with ease

• Excellent problem-solver, quick-learner, and self-starter

• Emotionally mature and passionate about customer service

• Possess a positive attitude, dynamic and task-oriented

• Outgoing and pleasant personality

• Able to work well in a team and individually with little direction

• Flexible, open-minded, adaptable to changes, and have the desire to grow through constructive criticism

Additional Information

• Monthly salary up to $4000

• Salary commensurate with expertise and experience

• 5-day workweek (3 weekdays and 2 weekends)

• Medical benefits

• Paid annual leave

• Growth opportunities in roles and remunerations as company expands