Administrator, Broking

bolttech; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading insurance firm in Singapore seeks an Administrative Support Specialist to join their broking team. The role requires providing comprehensive support for policy administration, ensuring compliance with regulations, and maintaining customer records. Ideal candidates have at least 1 year of experience in the insurance broking sector and possess excellent problem-solving and communication skills. A GCE ‘O’ certificate and a Certificate in General Insurance are mandatory. Fluency in Mandarin Chinese is preferred.

Qualifications

• At least 1 year of relevant experience in the insurance broking industry.
• Ability to work independently and as part of a team.
• Fluency in oral Mandarin Chinese is preferred.

Responsibilities

• Provide exceptional administrative support to the broking team.
• Ensure compliance with company policies and regulatory requirements.
• Handle documentation and maintain accurate records.

Skills

Customer centric mindset

Problem-solving

Time-management

Team player

Attention to detail

Communication

Education

GCE ‘O’ certificate

Certificate in General Insurance (BCP, PGI, CGI)

Job description

In this position you will....

be responsible for providing a full spectrum of broking administrative support for the broking team for new and/or renewal business with a primary focus on commercial insurance lines. Your role will involve producing high-quality policy administration service and offering exceptional support to both internal and external customers. You can expand your knowledge across a broad range of commercial insurance products, with support to grow, take initiative, and thrive as part of a dynamic and collaborative team.

You will be responsible for…

• Providing exceptional administrative support to broking team including co-servicing corporate client for new and renewal accounts.
• Ensuring timely back-end support of insurance proposal, cover notes and policies.
• Processing and follow up on policy renewals, documents, endorsements, and billings accurately and efficiently. Ensuring policy processing is compliant with company policies and procedures, as well as with regulatory requirements.
• Managing Foreign Worker Bond queries and transmission instructions to Insurers.
• Conducting accuracy checks on policy documents received from Insurers.
• Assisting credit control department in following up on premium collections when required.
• Handling miscellaneous documentation and record-keeping tasks to ensure customer records, policy documents, and related documentation are maintained accurately, timely and in an orderly manner.
• Provide support by handling phone calls and walk‑in customers in the absence of the receptionist.
• Performing other ad‑hoc assignments which may be assigned as and when required.

For you to be successful…

We expect you to be able to demonstrate the following key competencies

Customer Focus:

• Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency.
• Aware of the benefits of offering different service solutions to a diversity of customers and helps support adoption.
• Understands the importance of customer feedback and appreciates their points of view.

Collaborative:

• Co‑operates with team members to resolve problems and achieve goals.
• Offers support and contributes to the delivery of shared goals. Displays loyalty and trust to team.

Creative:

• Looks for new ways to solve problems and execute in ways that add value.
• Tries new ideas and approaches.

Communication

• Provides others with information they need in a timely manner.
• Communicates clearly and actively listens to others.
• Communication is specific and fact based using a style appropriate for the audience.

Adaptable:

• Handles unexpected requirements and ambiguity in a receptive and calm manner. Resilient when things don’t go to plan.
• Employs different approaches depending on the situation.

You will require the following qualifications and skills

• At least a GCE ‘O’ certificate holder or above with at least 1 year of relevant experience in insurance broking industry handling commercial insurance classes.
• Must have a Certificate in General Insurance (BCP, PGI, CGI).
• Self‑starter with good problem‑solving, communication and time‑management skills.
• Able to work independently and as a team player in a fast‑paced and dynamic environment.
• Good command of oral and written English. Fluency in oral Mandarin Chinese is preferred.
• High attention to details and accuracy.