Administrative Executive (Customer Services Centre)

Housing and Development Board; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A public housing authority in Singapore is seeking a Customer Service Executive to assist flat buyers and sellers with their needs in a supportive role. You will provide guidance on policies and processes regarding flats and housing loans, while ensuring excellent customer service through various communication channels. The ideal candidate should be customer-focused, possess strong communication skills, and preferably have experience in customer service. A contract of 1+1 years will be offered.

Qualifications

• Good interpersonal, verbal and written communication skills.
• Customer-centric mindset with a positive attitude.
• Ability to work independently and be meticulous.
• Experience in customer service or call centre is advantageous.
• Experience in customer service or call centre is advantageous.

Responsibilities

• Provide advice on purchasing and selling flats and housing loans.
• Promote HDB’s digital platforms and e-Services.
• Deliver positive service experiences and address queries.
• Document enquiries for reporting and analysis.
• Collaborate to meet key performance indicators.
• Engage in process improvement initiatives.
• Perform any other duties assigned.

Skills

Interpersonal communication

Verbal communication

Written communication

Customer service

Attention to detail

Resourcefulness

Job description

What the role is:

As a Customer Service Executive in the Home Ownership Eligibility Department of HDB, you will be part of the team that guides flat buyers and sellers in their respective home ownership journeys by meeting their information needs and addressing their queries with empathy.

What you will be working on:

• Provide advice on the policies and processes for the purchase of new flats, sale/purchase of resale flats and application for HDB housing loan via call, email or text messaging.
• Promote and guide the public on the use of HDB’s digital platforms and e-Services.
• Deliver positive service experience, address queries effectively and accurately as well as escalating requests for prompt resolution if needed.
• Document enquiries succinctly for reporting and analysis.
• Work as a team to ensure key performance indicators and service standards are met.
• Engage actively in initiatives for process improvements.
• Any other duties assigned.

What we are looking for:

• Possess good interpersonal, verbal and written communication skills.
• Have a customer‑centric mindset, with a positive attitude.
• Be meticulous and able to work independently.
• Be resourceful, and able to manage the needs of diverse customer profiles.
• Experience in customer service or call centre will have an added advantage.

Successful candidates will be offered a 1+1 year contract. All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.

About Housing and Development Board

We are Singapore's public housing authority and a statutory board under the Ministry of National Development. We take pride in creating homes and towns that form a quality living environment for the young and old. Throughout the years, our continuous innovation and upgrading programmes have ensured that the heartland remain our cherished home. Join us in making a difference to the heartlands and communities that matter to us. Take on the challenge of shaping the nation’s skyline and landscape. With the wide range of opportunities available in HDB, you play an integral part in redefining the future of public housing and improving the lives of Singaporeans.