Administrative Assistant - St. Andrew's Nursing Home (Buangkok)

ST ANDREW'S MISSION HOSPITAL; Serangoon Garden Circus; On-site; SGD 30,000 - 45,000; Full time

Job summary

A healthcare institution in Singapore is looking for a dedicated individual to assist the Medical Social Worker in administrative and clinical duties. You will be responsible for managing patient referrals, providing financial counselling, and maintaining accurate records. Ideal candidates will possess at least an 'O' or 'A' level education or diploma with relevant healthcare experience and strong communication skills. This role requires someone who is empathetic, detail-oriented, and able to work both independently and under pressure.

Qualifications

• 2 years of relevant healthcare industry experience.
• Ability to work under pressure and meet deadlines.
• Good attention to details.

Responsibilities

• Assist the Medical Social Worker in administrative tasks.
• Manage patient applications for financial assistance schemes.
• Maintain accurate records of assessments and care plans.

Skills

Proficient in Microsoft Office applications

Good interpersonal and communication skills

Empathy and patience

Ability to work independently

Bilingual (local languages/dialects)

Education

Minimum ‘O’ level, ‘A’ level or Diploma

Job description

Job Summary

Assist the MSW in administrative and clinical duties.

Prinicipal Accountabilities

• Assist the Medical Social Worker in carrying out administrative work, in the delivery of social services to patients and their families.
• Be involved in the pre-admission work, such as taking on a new referral, liaising with the external agencies and internal team to facilitate a resident’s admission to the nursing home.
• Provide pre-admission and financial counselling to incoming patients and their families.
• Assist patients to apply for appropriate financial assistance schemes when needed (Medifund, Household Means Testing (Subvention), MFEC and other funding schemes).
• Assist applications of AIC Long Term Schemes (Eldershield, Elderfund, PGDAS, IDAPE, Careshield Life, etc.)
• Keep updated register and records of patients (electronic or written data).
• Attend to enquiries on referrals, service and charges.
• Maintain accurate and confidential records of assessments, care plan, documentations, interventions / progress, statistics on patients and referrals from various sources in a timely manner.
• Provide secretarial support to the MSW including data entry and filing to support the delivery of services to patients and/or families.
• Be involved in casework management of patients.

Other duties as instructed by the MSW

• Coordinate home visits and field work under the supervision of MSW.
• Carry out other duties as assigned from time to time.

Requirements

• Minimum ‘O’ level, ‘A’ level or Diploma holders with 2 years of relevant healthcare industry experience
• Proficient in Microsoft Office applications
• Possess empathy and patience when dealing with residents, next-of-kin and staff
• Good interpersonal and communication skills
• Bilingual (ability to speak local languages / dialect will be an added advantage)
• A good team player
• Has good attention to details
• Hard-working and open to learning
• Able to work independently with minimal supervision
• Able to work well under pressure, maintains composure, multi-task, establish priorities, meet deadlines and follow through on assigned tasks