Admin Support - Resource Coordination

ERNST & YOUNG SOLUTIONS LLP; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global professional services firm in Singapore is seeking a Resource Coordinator to manage resource planning and coordination within the practice. The role involves monitoring resource availability, preparing forecasts, and supporting client engagement metrics. Ideal candidates will have strong Microsoft and Excel skills, alongside an interest in resource management. This position offers growth potential within a dynamic environment.

Qualifications

• Proficiency in Microsoft applications required.
• Intermediate – Advanced Excel skills necessary.
• Experience in a professional service-oriented environment is advantageous.

Responsibilities

• Monitor and process planning requests from engagement personnel.
• Analyse engagement metrics for resource allocation.
• Prepare weekly and monthly forecasts for the business unit.

Skills

Proficiency in Microsoft applications

Intermediate – Advanced Excel skills

Experience in workforce planning

Interest in resource management

Understanding of financial drivers

Job description

Roles & Responsibilities

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The Resource Coordinator is responsible for working closely with key customers in the practice to forward plan resource requirements, correspond resource needs with availability, as well as working with other Resource Coordinators to share information, ideas, workloads, and apply a consistent best practice planning framework across the business. Key areas of responsibility include business unit resource coordination consisting of resource planning, resolving conflicts and monitoring availability and resource shortages through EY’s Resource Management System (Retain). Resource Coordinators are responsible for providing reporting to the business unit, including weekly chargeability reports and monthly forecasts.

Responsibilities

• Monitor and process planning requests and adjustments submitted by engagement personnel, analysing and challenging planning where relevant.
• Monitor availability, conflict bookings and resource shortages.
• Coordinate the annual year end planning process.
• Analyse and challenge engagement metrics to ensure appropriate allocation of business unit resources.
• Prioritise client bookings where appropriate.
• Prepare weekly utilisation and chargeability reports and analyse for inconsistencies and investigate / challenge as necessary.
• Prepare monthly forecasts and analysis for the business unit.
• Maintain annual headcount projection information.
• Assist in the education of client servicing personnel on the resourcing process.
• Liase with Learning and Development for the scheduling of resources to training.
• Maintenance of counsellor and buddy information in the Lead system.
• General admin and other related duties – data entry, timesheet monitoring, locker allocation.

Qualifications

• Proficiency in Microsoft applications.
• Intermediate – Advanced Excel skills.
• Experience working closely with large groups of people in a professional service‑oriented environment (workforce planning or previous resource planning is advantageous, but not essential).
• A key interest in resource management and driving best practices.
• An understanding of the basic financial drivers and key KPI’s of a professional services firm – particularly around production and utilisation or a proven aptitude to learn in this area.

Reporting & Additional Info

• Members of the Assurance resource team and relevant Operations Managers.
• Internal Assurance management up to and including the Sector Leader (Partner) and staff.
• This role will require the flexibility to work some overtime when required.
• The Resource Coordinator must be able to work in a connected environment where face‑to‑face communications with their peer group and primary contacts is not always possible.
• As a client support role the majority of time would be spent within the E&Y offices.
• The Assurance Resource Planning Team and Planning Framework provide a career path for committed individuals, with the opportunity to progress to Resource Manager if the role is available, and to play a critical role in the coordination of the division’s resources.